Program Manager

**Who are we?**:
We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

**The role**:
We have an exciting, 6-month opportunity for a Program Manager to join us to support our journey to becoming a digital utility. This role is part of a matrix structure which is in place to deliver the Digital Utility Programs and will work directly with the Group Manager, Digital Utility Program and Process Transformation.

This role will be responsible for leading and managing a number of projects to approved schedules, budget, scope, along with meeting our business outcomes, including management of the administrative aspects of the project including but not limited to budget and schedule management. This Digital Metering program is trialling new digital metering technologies, aiming to explore and confirm the benefits that this technology can bring to our customers.

The Program Manager will carry out the following activities to support the Digital Utility group:

- Hands on manage the key Digital Metering Program related projects through the full program planning and delivery lifecycle
- Scope newly identified initiatives to determine feasibility and requirements
- Engage with internal and external program stakeholders to ensure that the program objectives, requirements, and approvals are understood and obtained
- Oversee all Digital Utility related projects impacting Customer Experience and Stakeholders to ensure priorities, timelines, and dependencies are managed and understood
- Plan and select the delivery model tailored to meet the program objectives and needs
- Collate and prepare all program documentation for procurement and delivery, and manage external partners (consultants) to assist with this work
- Manage and maintain detailed program information, report on costs, undertake financial and schedule forecasting
- Manage, monitor and report on the delivery partner’s performance against the agreed Key Performance Indicators
- Ensure that program is delivered safely, on time and budget, and to the intent of the design.

**Who are you?**:
To be considered for this role, you'll have experience leading teams, with demonstrated drive, initiative and creativity, with a desire to see results. You'll have excellent project management skills - ideally with experience in leading digital and technology driven, or customer engagement and communications related projects - with a track record of successfully delivering projects. Ideally, you can bring some experience in data analysis and insights gathering.

Your experience working in a complex project environment means you have strong stakeholder management skills, with a demonstrated capacity to work collaboratively with and influence a wide range of technical and business stakeholders. You have excellent written and verbal communication skills, able to engage at all business levels and a range of technical and business audiences.

**What's in it for you?**:

- A commitment to work-life balance with truly flexible working arrangements, including hybrid working
- A range of benefits, including free on-site parking and cultural leave
- A great culture working in collaborative teams with strong work ethics
- Career focused learning and development opportunities
- The opportunity to be part of an organisation committed to environmental initiatives
- Enjoy modern office facilities with panoramic beachfront views

**We're for everyone**:
We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all. We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work. But it’s our people’s collective ambition, authenticity and differences that bring our culture to life.

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life.

**Keen to make an impact?**: