Quality Assurance Engineering Manager

**About Ticketek Entertainment Group**

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners

**About the Role**:
We are seeking a Quality Assurance professional to elevate fan experiences across our Technology team. In this role, you will design and maintain a robust testing strategy that blends manual and automated approaches, ensuring our products are reliable, high-performing, and user-friendly.

You’ll be at the forefront of shaping quality standards, championing best practices, and partnering with Agile teams to deliver products our fans can trust. Your technical expertise and leadership will inspire a culture of quality across everything we do.

**Requirements**:
**What does a day in the life look like?**
- Lead and implement a QA strategy that align with business and engineering goals and include standards, test plans, test case procedures, and automation coverage.
- Oversee test planning, execution, and reporting across projects, ensuring automation is integrated into CI/CD pipelines.
- Drive initiatives for performance, security, and scalability testing.
- Lead, mentor, and grow a team of QA engineers across manual, automation, and performance testing.
- Collaborate with Product, Engineering, and DevOps to embed quality early in the SDLC.
- Advocate for shift-left testing and test-driven development approaches.
- Identify gaps in tools and processes, recommending and implementing improvements.
- Act as the voice of quality in product planning and release readiness.
- Provide clear test reports, defect analysis, and risk assessments to stakeholders.
- Partner with development teams to ensure defects are resolved effectively and efficiently

**About You**

**Essential experience & skills**
- Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
- 7+ years of experience in QA, including at least 2+ years in a leadership or management role.
- Strong background in manual and automation testing across Web, Desktop, Mobile, and API.
- Hands-on experience with automation frameworks (e.g., Selenium, Cypress, Playwright, Appium, TestNG, JUnit).
- Strong understanding of databases (SQL, MongoDB) and CI/CD tools (e.g., Jenkins, GitLab CI).
- Solid knowledge of Agile methodologies (Scrum, Kanban) and the software testing life cycle.
- Expertise in API, UI, performance, and security testing methodologies.
- Excellent communication, problem-solving, and stakeholder engagement skills.
- Strong leadership with coaching and mentoring experience.
- Proficiency in MS Office (Word, Visio, Excel).
- E-commerce domain experience preferred.
- Experience integrating test automation in CI/CD frameworks.

Desirable
- AI tools and modern ways of achieve software testing milestones.
- Data and report testing experience.

**Benefits**

Here’s a taste of what TEG offers:

- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways
- A diverse, inclusive, and passionate team

**Equal Opportunities**

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.