Head of Student Recruitment

We at Academy Xi have an ambitious vision: to transform the world by educating the next generation of digital change-makers. We are passionate about delivering the skills and capabilities required for individuals, companies and government to succeed in an increasingly digital world.

**What’s your purpose**:
We have an exciting new opportunity for a Head of Student Recruitment who wants to play a pivotal role in shaping the future of the education industry. You will lead the Consumer Sales Team as we embark on a transformation journey to drive “service-led-sales”, create outstanding student experiences, and consistently deliver on our vision and purpose. Your empowering leadership style and agile mindset will embed a culture of shared accountability and continuous improvement to help the team achieve its strategic and operational goals.

**What you’ll do**:
The Head of Student Recruitment is pivotal to Academy Xi’s next phase of growth and will primarily focus on enabling the Student Recruitment team to achieve its goals.
- Coach, mentor and lead the team to ensure high engagement, retention, performance and collaboration
- Work as a 'scrum master’ or ‘agile coach’ constantly adapting the team’s Operating Rhythm to empower and enabling the team to identify, reflect on, and implement ongoing process and performance improvements
- Be a change-champion for ongoing transformation initiatives, ensuring that the team understands the potential benefits on any initiative, and ensuring that the team’s feedback and inputs are effectively incorporated
- Be courageous, open and transparent, always ensuring that the team has an accurate understanding of its performance
- Create a culture to celebrate the success of the team and the wider organisation
- Partner with key stakeholders across the business (including Finance, Marketing, HR, etc.) to prepare accurate sales forecasts and team performance targets
- Participate in cross functional planning and project implementation initiatives, representing the Consumer Sales Team with a 'one-team’ mindset to ensure that the overall goals of the organisation are achieved
- Role model an ongoing willingness to learn and unlearn

**Who you are**:
Skilled people leader, actively nurturing trust within the team, and enabling the team to “win as a team”. Courageous and confident to challenge the status quo. Humble and open to learn from teammates, peers, colleagues, and customers. Data driven, analytical, able to build scalable processes and leverage technology solutions to “work smarter” and enable the team to achieve sales outcomes with integrity. Agile and adaptable mindset inspiring the team to thrive in a dynamic environment.
- Experienced People Management, Leadership and interpersonal skills
- Strong sales leadership and sales coaching skills
- Sales & Service background in an omni-channel environment (phone + messaging + digital)
- Experienced, aware of, or interested in adapting new ways of working based on Agile/Lean, Service Design, Systems Thinking mindsets and methodologies
- Excellent collaborator with cross functional stakeholders including Marketing, Program/Portfolio, Student Experience, IT, Finance, HR, etc.
- Experienced using Salesforce Sales and Service Cloud, Natterbox or similar Telephony Platforms, Live Chat platforms, Excel, etc.
- Analysing and interpreting sales data, identify and leveraging insights to drive growth
- Excellent communication skills, both written and verbal
- Demonstrated sales/leadership experience 10+ years, coupled with relevant tertiary qualifications

**What you’ll get**
Join a purpose-led, digitally transformed and Great Place To Work-certified organisation. We prioritise our Employee Value Proposition so you’ll be welcomed into a collaborative culture with competitive benefits including;
- Free access to Academy Xi courses
- Social impact leave
- Purpose-aligned opportunities
- Mental health programs
- Birthday leave
- Wellness allowance
- Phone allowance
- Career growth
- Fun activities

**Who we are**:
With purpose, on purpose

Our mission here at Academy Xi is to transform the world through education by empowering a community of changemakers with the skills to create waves of change and build a future-ready career or business.

We’re driven by a keen sense of responsibility to improve the world around us. Inherently, everything we do is to create a ripple effect of positive change in the lives of our students, instructors, partners, and tribe.

We are committed to contributing to an equitable future and we recognise this starts with building a diverse team that is reflective of the community we serve. We embrace diversity in our people and our thinking by creating an environment of inclusion and belonging. We’re actively focused on attracting diverse and passionate people who are aligned to our vision.