Client Value Partner

**Company Description**:
ADAPT is Australia’s leading provider of local Research, Advisory and Executive Event Services, working annually with over 3,000 senior business and technology leaders across A/NZ.

Our mission is to make Australia and New Zealand more commercially competitive, productive and differentiated on the global stage. We empower leaders across enterprise and government by equipping them with the relationships, insights, and tools they need to make more informed decisions and drive meaningful change.

As we enter a new phase of growth and maturity, ADAPT is seeking driven professionals to join our expanding Research & Advisory Practice and help further scale our subscriber base.

When you join ADAPT, you join a company that continues to achieve double-digit growth by delivering locally focused insights and access to trusted communities - something our clients can’t get anywhere else. If you’re driven, smart, coachable, and ready to make a difference, this could be your next great adventure.

**About this role**:
As a Client Value Partner, you will be the primary relationship holder and strategic advisor for a portfolio of ADAPT Research & Advisory clients. This role is critical to ensuring our clients derive maximum value from their partnership with ADAPT.

You’ll work closely with C-level leaders across enterprise and government, using ADAPT’s proprietary research, community access, and expert advisors to help them solve problems, navigate complexity, and drive performance. You’ll coordinate internal experts, oversee onboarding, and be responsible for creating engagement strategies that lead to sustained usage and contract growth.

This is a Sydney-based role located at ADAPT’s head office.

**Key Responsibilities**:

- Build deep, trusted relationships with senior IT and business leaders across your client portfolio.
- Lead onboarding and engagement plans to ensure high adoption and demonstrable value.
- Regularly identify and prioritise client challenges, delivering solutions through ADAPT insights, connections, and advisory services.
- Facilitate strategy calls and recommend tailored engagement programs that align to client goals and metrics.
- Actively monitor account health and client success metrics to mitigate risk and drive retention.
- Identify and pursue opportunities for account growth through new services, products, or increased usage.
- Master and execute ADAPT’s account methodology and client engagement strategies.

**What you will need**:

- 2+ years of consultative Sales or Account Management experience
- Strong executive presence, intrinsic drive, natural curiosity and coachability
- A desire to make a difference and over deliver on promises and customer expectations.
- Bachelor’s degree is required, Masters or advanced degree is a plus.
- Track record of overachievement on goals or quotas
- Strong proficiency in computer skills
- Excellent written communication and oral presentation skills
- Proficiency in account planning and an understanding of territory management

**Who you are**:

- A high level of integrity, customer service and ability to work with autonomy and trust.
- Comfortable influencing and building trust-based, value-added relationships with senior executives.
- Able to solve complex problems and successfully manage ambiguity and change.
- Solutions-oriented and able to constructively suggest a better way of working.
- Teachable and seek feedback to improve.
- Keen to know best practices and aiming for continuous improvement.

**What we offer**:
In addition to an outstanding culture, team and work environment - this ready to scale part of our business offers rapid advancement potential. ADAPT Account Managers enjoy performance related compensation and benefits, including:

- Competitive base salary
- Lucrative commission opportunities
- Generous performance-based rewards
- A large and clearly managed account patch
- Freedom, trust, and autonomy