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Client Partner

2 weeks ago

Sydney, Australia J4RVIS Full time

**Company Description**

J4RVIS is an industry leading, system integrator specialising in Salesforce & MuleSoft solutions. We empower people from ambitious organisations to drive greater business value with scalable technology.

We’re widely recognised as one of the most promising Salesforce partners, after achieving the "Summit" partnerships status (previously Platinum) within the first 18 months. To put that in context, that means that we had to close $1 million in ACV and achieved more than 100 certifications.

Our mission is to create a better tomorrow for 1 billion people and unlock our team’s true potential through a progressive workplace.

Interested? We are just getting started
- J4RVIS is the **winner of "Rising Star"** category at **#Deloittefast50**:

- Recognised by Salesforce as the **APAC Partner of the Year in the "Connected Ecosystem"** category
- Placed 3rd in **CRN Fast 50** Awards
- Certified **Great Place to Work** in both Australia and Philippines

**About the role**:
The Client Partner is responsible for nurturing and expanding relationships with existing enterprise clients to maximise long-term value and satisfaction. Acting as a trusted advisor, this role focuses on deeply understanding client goals, identifying opportunities for growth, and ensuring seamless delivery of Salesforce solutions. Success in this role is driven by maintaining strong client relationships, driving up-sell and cross-sell opportunities, and ensuring clients see continued value in our partnership.

**What you’ll be doing**:
**Client Relationship Management**:

- Develop and maintain trusted, long-term partnerships with existing clients, acting as a strategic advisor.
- Understand client goals, challenges, and priorities to ensure alignment with J4RVIS's services.

**Account Growth & Up-sell**:

- Identify opportunities to expand existing accounts by introducing additional services, solutions, or consulting capabilities that address client needs.
- Drive up-sell and cross-sell initiatives to maximise account value.

**Solution Delivery Oversight**:

- Collaborate with delivery teams to ensure successful execution of solutions and ongoing project satisfaction.
- Act as a liaison between the client and internal teams to resolve issues and enhance client outcomes.

**Strategic Account Planning**:

- Develop and execute account plans for key clients, aligning internal resources to client priorities.
- Proactively manage risks, identify opportunities, and plan for long-term account success.

**Collaboration & Internal Alignment**:

- Partner with internal teams (delivery, pre-sales, system implementations, etc.) to align solutions to client needs, ensuring seamless project delivery and client satisfaction.

**Forecasting & Reporting**:

- Provide accurate and timely sales forecasts, maintain pipeline health, and proactively identify risks or opportunities to meet revenue goals.

**Market Intelligence**:

- Stay ahead of market trends, competitor activities, and emerging opportunities to refine sales strategies and differentiate offerings.

**We’d love you to have**:

- 5+ years of experience in account management, client success, or consulting, preferably in a technology-focused environment.
- 3+ years experience in the Salesforce Eco-System.
- Demonstrated success in building and maintaining strategic relationships with C-level executives and key stakeholders, ensuring alignment with business goals and driving long-term value.
- Strong track record of driving account growth and achieving revenue targets.
- Excellent communication, negotiation, and relationship-building skills.
- Strategic mindset with a proactive approach to problem-solving and opportunity identification.
- Familiarity with market trends and the ability to adapt strategies to stay competitive.
- At J4RVIS, everyone has a purpose and everyone has a role no matter how big or small the role is. It's part of our DNA and part of our values._

**Additional Information**

**WHY YOU SHOULD JOIN J4RVIS**:
**Become better at what you do**. You will be challenged to learn every day, work on exciting projects and be provided with unique learning and mentoring opportunities from our CTA.

**Be yourself.** “Everyone has a role, everyone has a purpose.” Be the leader you wish you had and bring your authentic self to work. We celebrate each other’s uniqueness.

**Succeed from anywhere**. No matter if working from the office, from home, we empower you to unlock your true potential through a progressive workplace and provide you with the tools to do so.

**Have fun along the way**. We place immense emphasis on our culture and our team genuinely enjoys working with each other and spending time together both in and outside of work - never a dull day at J4RVIS

**SOME OF OUR PERKS**
- Salesforce/Mulesoft/Project Management certifications paid for by J4RVIS
- Work From Anywhere for up to 4 weeks a year
- Flexible working arrangements
- 3 months paid parental leave for