Relationship Associate

2 weeks ago

Brisbane, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: QLD- Brisbane South & Gold Coast
- **Utilise your specialist expertise in lending and credit**:

- **Showcase your passion for regional & agribusiness customers**:

- **Join a passionate, high performing team**:

- **Position based at 174 Hume Street, Toowoomba**

**About the role**

The Regional & Agribusiness QLD team is seeking an experienced and enthusiastic Relationship Associate (RA) to join their team in Toowoomba. The RA will be responsible for providing servicing support to customers and Relationship Managers across Toowoomba Regional & Agri to deliver exceptional customer service and to allow Bankers to focus on developing, growing and deepening customer relationships.

**Responsibilities include**:

- Support Bankers to complete customer servicing tasks and maximise utilisation of value chain
- Be the primary point of contact for customers servicing enquiries and drive the NPS for the portfolios
- Case manage service tasks with contact point accountability for any matters required to progress customer request/enquiries though the value chain to deliver exceptional customer outcomes
- Support the digital adoption by customers of digital channels including education of customers to transition to self-servicing channels
- Champion the Centre of Excellence model for on boarding new to bank customers and completion of KYC requirements including accountability for quality and time to cash metrics
- Engagement with specialists and bankers to support specialist needs for customer

**About you**:

- You’ll bring a breadth of experience in nurturing relationships through previous support roles, ideally within business bank and within a regional community
- You’ll leverage from your understanding of KYC on-boarding compliance requirements
- You’ll draw from your knowledge and understanding of digital platforms and customer self service channels

**A diverse and inclusive workplace works better for everyone.**

We know that our people make us who we are. That's why we have built a culture of respect - where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

**Continuing building your career at NAB**

If you think this role is the right fit for you, we invite you to apply.

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