Service Delivery Manager

2 weeks ago

Strathpine, Australia ONCALL Group Australia Full time

Unit 2, 401 Gympie Road, Strathpine, QLD, Australia, 4500
Full time

ONCALL Group Australia is a leading service provider in the Disability, and Child, Youth and Family sectors. We are people focused, driven by strong values, and work to deliver excellence in client focused support.

Reporting to our General Manager - Operations, the Service Delivery Manager will manage direct reports and teams to ensure service delivery expectations are met and that our focus remains on improving the quality of our clients’ lives.

**In this role you can expect**:
**Leadership responsibility**: Lead by example to motivate teams to achieve the best possible outcomes within a fast-paced environment.

To oversee the practical day to day functioning of our Supported Living Options houses, day programmes, community participation and in home supports.

To work collaboratively with all teams, families, and external stakeholders, in delivering complex and tailored individual support services.

To oversee the supervision of staff and facilitate performance reviews and development plans.

To ensure service quality standards and compliance are achieved consistently and that feedback, incident management and reporting is actioned in line with agreed timetables.

**We will value**:
Qualifications in the Disability sector, and deep experience within the Specialist Disability Accommodation and NDIS sectors.

Highly developed stakeholder engagement/negotiation/advocacy skills, and proven communication and interpersonal skills.

Strong organisational and problem-solving skills, along with "big picture" thinking and a commitment to an active support model and person-centred, individualised support.

Does this sound interesting?

If you are passionate, growth focused and looking to join a market leader, providing the highest level of excellence in NDIS services, then ONCALL Group Australia is for you.

ONCALL Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people and adults we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

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