Trolley Collection Customer Service Representative

5 days ago

Mascot, Australia Smarte Carte Australia Pty Ltd Full time

Full time and Casual positions Available
- Exciting, fast-paced and sought after working environment

We are Australia’s leading supplier and manager of Airport Baggage Trolley Services and Baggage Storage solutions.

An opportunity has become available at our Sydney Domestic Airport location to employ casual Customer Service Representatives. The purpose of a Customer Service Representative is to collect and return luggage trolleys in all areas of the Airport, as well as service customers to our retail, Baggage Storage store.

With training you would be required to:

- Collect luggage trolleys from in and around the airport terminal, as directed, by hand and with powered equipment, according to Safe Work Procedures and Safe Work Method Statements.
- Provide courteous service in assisting customers.
- Display good customer service and verbal communication skills.
- Clean luggage trolleys and other equipment that may be utilised at the location.
- Have the physical ability and manual dexterity needed to push multiple trolleys.
- Have the ability to walk and stand for 8 hours a day.
- Perform customer sales and service transactions, including accurate assessment of applicable charges.
- Maintain accurate handling and processing of cash, credit cards, EFTPOS and point of sale.
- Promote product and services through up-selling and cross-selling, merchandising and other promotional activities.
- Be courteous, maintain good communication and cooperation with other employees, passengers, the general public and facility management.
- Perform jobs in an honest, reliable, and professional manner.

To be considered for these positions you must:

- Be available to work a flexible roster including early morning, afternoon and night shifts during weekdays and weekends.
- Casual employees should be flexible for additional hours and changing shift times.
- Work well in a team environment.
- Be highly motivated and work well autonomously.
- Be able to secure an Australian Security Identification Card (ASIC Card) to be able to work at Australian Airports.
- Hold a current Australian Drivers Licence.
- Be fully vaccinated against COVID-19

**Job Types**: Full-time, Part-time, Permanent, Casual
Part-time hours: 20-40 per week

**Salary**: $23.00 - $27.00 per hour

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift

Supplemental pay types:

- Penalty rates

COVID-19 considerations:
All visitors to Sydney Airport, including workers are required to wear a mask. Workers are required to be fully vaccinated. Regular COVID-19 testing may be required.

Application Question(s):

- Are you fully vaccinated against COVID-19?

  • Sydney Airport

    1 week ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a...

  • Sydney Airport

    22 hours ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. At Star Aviation, we’re not just filling roles — we’re building a team of people who embody the spirit of our brand and take pride in representing both our company and our customers. We’re proud to be big...

  • Sydney Airport

    1 week ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a...

  • Customer Service Representative

    2 weeks ago

    Mascot, Australia Carbiz Full time

    **Carbiz is looking for proactive, friendly, and meticulous individuals to join our Operations team as Customer Service Representatives!** **About Us**: Carbiz is a leading provider in accident management services, helping customers get back on the road with ease. With over 7,000+ 5-star reviews and awards like the Product Review '2023 & 2024' accolades, we...

  • Sydney Airport

    3 days ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: At Star Aviation, we’re big enough to manage, but small enough to care. With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual. Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel...

  • Customer Service Representative

    1 week ago

    Mascot, Australia Gorilla Jobs Full time

    Cosy office and warehouse located near Mascot, NSW - Further on the job training involved Our client is an Australian research, development and manufacturing company that has been established as an expert in the professional hair care industry for over 55 years. They have been recognised as being innovative and at the forefront of the hair care industry....

  • Passenger Service Officer

    21 hours ago

    Mascot, Australia Star Aviation Services Full time

    **Introduction**: Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care! **Description**: As a Passenger Service Officer, no two days will be the same, where you will be responsible delivering...

  • Customer Service Representative

    3 days ago

    Mascot, Australia WooliesX Full time

    **Customer Service Representative - Contact Centre (Inbound)**: Exciting opportunity for service focussed individuals to join the Woolworths Customer Hub team based in Mascot NSW, where providing an exceptional customer experience is our daily mantra. **This is a great opportunity to start building a career with one of the largest and most trusted employers...

  • Collections Officer

    5 days ago

    Mascot, Australia Winc Full time

    **Date**:14 Jul 2025 **Location**: Mascot, NSW, AU, 2020 **Company**:Winc Australia **ABOUT US**: Winc is a company that exists to inspire millions of people in Australia with new and better ways to work and learn. From office, school, facilities and safety essentials, services like print and marketing, to demonstrating what more is possible with our...

  • Customer Support Representative

    1 week ago

    Mascot, Australia Karmo Pty Ltd Full time

    Customer Support Representative - Mascot, Sydney Are you motivated with a passion for Customer Service and want to be appreciated by your employer? Look no further & join the team at Karmo! - Generous base salary + Superannuation + Bonus Program - Support & guidance to be successful in your role and within the company - Opportunity for Career Growth &...