Service Desk Analyst

**_There’s something special about spending your days alongside like-minded people, just as committed to purposeful work as you. At Save the Children Australia, we attract bright and big-hearted people who are inspired to make a difference. Together, we are fearless in our pursuit of making lasting change for the children and communities who need it most._**

**A place to make a difference**:
In this full-time, permanent* role, you’ll work as a part of our Technology team in Melbourne or Brisbane to help us create lasting change for children everywhere. The Service Desk Analyst plays an important role in delivering on our vision of a better world for children. Whether talking one of our retail volunteers through a Point-of-Sale issue, facilitating a seamless onboarding experience for our new team members, or assisting staff on-site tech issues at one of our kindergartens, you’ll be contributing to our commitment to children in Australia, the Pacific and around the world.
- You will make a difference by: _
- Managing, recording, resolving and closing incidents and service requests in line with agreed SLAs,
- Triaging tickets appropriately across all Technology departments,
- Managing tickets end-to-end through their lifecycle and ensuring all ticket management processes are adhered to,
- Providing on-site support for end user devices such as laptops, mobile phones, printers, and other peripheral devices including meeting-room communications equipment, and
- Assist the Technology Leadership Team in identifying process improvement opportunities across the Service Desk activities.

**A place to feel valued**:
Your deep expertise in understanding our people’s technical challenges, troubleshooting, and driving through to resolution is invaluable.
- This role requires:_
- Excellent written and verbal communication skills
- Strong problem-solving and analytical skills
- Ability to prioritize and manage multiple tasks
- Ability to work in a flexible environment
- Previous experience in service desk support or other IT technical roles
- Relevant IT qualification (desirable)

**A place to belong**:
We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

- Internal employment and development opportunities
- A modern, up to date working space or the opportunity to work from home (WFH), or both
- Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
- Full salary packaging benefits (please use this link to see how much this benefit could mean to you)
- Extra leave to use in a range of ways to ensure you’re able to perform at your optimum

Follow this link for the full list of our employee benefits.

**Does this sound like the place for you?**

We’d love to hear from you. Submit your cover letter and resume below.

Applications close **4pm AEDT,** **Friday 28**th** February 2025.**

Position Description - Service Desk Analyst
- _We understand the need for work-life balance. We've advertised this role as Permanent Full-time, but if you're looking for something different, please let us know. We offer flexible hours, remote working, and individual flexibility plans to ensure we’re providing you a personalised career._
- Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the _Inter-Agency Misconduct Disclosure Scheme_._
- Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation._
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