Level 2 Enterprise Service Desk Technician

2 weeks ago

Brisbane, Australia First Focus Full time

First Focus has just started the hunt for a Level 2 Service Desk professional to join our growing Enterprise team, supporting one of our largest customer's technical environment across and even broader range of technologies.

**Duties**:

- Providing remote service desk support to a large customer environment
- Delivering the support of Terminal Services, VMware and Citrix-based cloud infrastructure
- Performing a wide variety of Level 1 support across many technologies
- Occasional project team work to deploy solutions for customers
- Working with highly experienced solutions experts to maintain best practice environments

**Requirements**:

- Advanced understanding of end user support and Active Directory
- Good general knowledge of Windows Server and Exchange
- A general knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles
- Experience working with an managed service provider (MSP) OR in a larger Service Desk team or Service Centre
- An understanding of ticketing systems and customer service principles
- Experience with Connectwise, Labtech, and/or Solarwinds Orion (Desired)

**Benefits**

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

- A package including up to $80k for this role
- All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
- First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
- ‘**Never Stop Growing**’ is deeply imbedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
- Staff are encouraged to take advantage of our weekly internal training sessions and library
- Opportunities for personal and professional development with our FastTrack mentor program
- We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
- Option of a Tesla company car as part of your ongoing employment package (conditions apply)
- $40/month towards your mobile phone and data plan under our BYOD policy, and if you want to bring your own laptop to work, we'll double that
- Complimentary membership with Women in Technology (WiT)
- Regular social events and a great team culture

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