Sales Administrator

**About the Role**

As a Sales Administrator, you will play a key role in our Sales Team, managing day-to-day administration, including customer order communications, enquiry handling, order processing, invoicing, and CRM updates for accurate forecasting and reporting to cross-functional and senior leadership teams.

Reporting to our experienced VP of Business Development & Sales, you will be in a full-time role with flexible working hours based at our office in Bentley.

Your day-to-day will revolve around the following:
**Sales Administration (30%)**
- Accept customer orders, process, and track status in relevant systems, ensuring customer is kept up to date
- Respond to quotation requests, enter, and track in relevant systems
- Invoice customer orders, distribute invoices and track in relevant systems
- Monitor and maintain customer account health
- Ensure all interactions with customers are performed within agreed SLAs

**CRM (20%)**
- Maintain contact, account and general CRM and related systems data accuracy
- Process opportunities following Motium procedures
- Maintain relevant systems with product price changes and obsolescence
- Maintain tracking of customer communications
- Work with marketing to provide data for successful, targeted campaigns

**General Administration (15%)**
- Answer and direct phone enquiries
- Provide customer facing support for order taking and invoicing to cross-functional teams
- Identify process improvements and coordinate implementation with relevant stakeholders
- Document process changes within relevant systems

**Account Management Support (15%)**
- Assist with client meeting file notes, summarise and track actionable outcomes in relevant systems and with relevant stakeholders
- Schedule regular account check ins

**Reporting and Dashboards (10%)**
- Manage and prepare weekly BAU data to share with cross-functional teams
- Prepare and refine regular monthly sales dashboards and reports with key Sales and Market information for presentation to the management team
- Respond to internal reporting requests
- Identify opportunities for improvement

**Customer Onboarding (5%)**
- Work with the Account/Business Development Manager during the onboarding process to facilitate:

- Account creation
- Signing off all required documents
- Introduction to key team members and channels of communication
- White labelling and product feature improvement
- Follow up after initial introduction for process feedback

**Market Insights (5%)**
- Research and quantify market segments
- Seeking market trend insights internally
- Report on trends and opportunities to Sales and Management team

**About You**

Here are some of the things we think will make you likely to succeed in this role:

- Bachelor of Business/Commerce, or related field (Desirable)
- Proficiency in Salesforce CRM (Desirable)
- Minimum 2 years in a Sales Support or Account Management role
- Technologically confident, with an understanding of computers and a comfort level working around hardware and software, especially in a tech or manufacturing environment
- Eager to learn and grow in a fast-paced environment
- Using a CRM on a day-to-day basis
- Proficiency in Microsoft Office, specifically Outlook, Word, Excel, and Teams
- Strong time management and organisation skills
- Attention to detail and ability to meet deadlines
- Strong written and verbal communication skills
- Good customer service skills
- Team player with initiative and a process improvement mindset
- Strong problem-solving skills

We’d love to see that you have hands-on industry experience working in a similar role. However, a lack of this is not a deal-breaker if you have a keen-to-learn and right attitude. And we’re sorry, but you do need to have rights to work in Australia.

Here are 4 reasons why we think you will love working with us:

- Culture of friendliness and inclusivity
- Flexibility of your working hours
- Receive recognition for your wins
- Chances for growth and progression

Here are 3 reasons we are afraid you might not want to join us:

- We operate in a high-feedback environment. You will be required to challenge, be challenged and face challenges.
- Motium is growing. As such, not all our policies and procedures are shiny and well-polished. If you find it difficult to work without 100% of the processes outlined, this role might not be for you, as you will be tasked with assisting in the creation of this documentation.
- Variety is the spice of life You will need to wear different sales hats in this role, working across the full spectrum of sales tasks. If you prefer focusing on one or two smaller aspects of sales, we might not be your best fit.

**Want to join us?**

Please provide your resume and a cover letter highlighting what you specifically can bring to this role.

Unsure what to include in your cover letter? Don’t stress Let us know what your top 3 skills or accomplishments are and why you think you have met your match in us.

Share