Digital Optimisation and Insights Analyst

**Digital Optimisation and Insights Analyst**
**(**
**Job Number**:
**220001HN**
**)**

**Description**

About the role

We have an exciting full-time permanent opportunity for a Digital Optimisation and Insights and Analyst in our Digital and Automation team.

In this role you will support and contribute towards digital growth across digital channels by producing timely and accurate performance reporting, analysis, and insights.

You will support and empower product owners to be data-led, surfacing actionable insights to improve member experience, channel effectiveness, conversion rate, marketing campaign performance to optimise the end-to-end digital journey for members and new customers.
- Helps to uncover customer problems, identifying areas of high dropouts and customer dissatisfaction.
- Has the capability to work with datasets to clean, summarise and interpret the data and provide valuable insights
- Manages translation of business requirements into data requirements in line with strategic digital objectives and available data attributes.
- Provides insight into development of trends across internal and external performance metrics.
- Maintains effective and valued relationships with the Group Analytics team, Member and Community teams, external agencies, and stakeholders across the RACQ Group.
- Defines and manages internal processes to prioritise optimisation opportunities and deliver end to end implementation.
- Assists in the preparation of new initiative business cases and prepares, analyses and documents business requirements and specifications for benchmarking and tracking of digital initiative performance.

About You
- Be proficient with tagging and data analyst tools such as Google Analytics, MS Suite and could learn other tools as required
- Have great communication skills and the ability to get your message across to different audiences
- Strong proficiency in Javascript is preferred
- Provider of actionable recommendations and insights.
- Demonstrated experience in an analytical role (data analysis, interpretation, and deployment).
- Demonstrated experience in SAS Enterprise Guide, SAS DI Studio, SAS Web Report Studio, Base SAS / SQL or effective equivalents.
- Demonstrated experience in SAS Enterprise Guide, SAS DI Studio, SAS Web Report Studio, Base SAS / SQL or effective equivalents.
- Ability to problem solve and work on own.
- Experience in advanced Microsoft Office user.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2030. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you;
Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest and EKKA
- A range of flexible working and leave options, including 12 weeks paid parental leave, 2 weeks paid non-primary caregiver leave and purchased leave up to 4 weeks per year
- Prioritise your wellbeing with our onsite and virtual health hub, discounts on health programs and access to wellbeing initiatives such as yoga
- Invest in your development with in-house development programs and online courses.

Ready to apply? You’ve got this.

RACQ is a ‘Circle Back Initiative’ employer - we commit to respond to every applicant.

LI-HYBRID

**Work Locations**

Edward Street/Eight Mile Plains