Customer Co-ordinator

3 days ago

Perth, Australia WesTrac Full time

**WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.**

Reporting to the **Customer Service Delivery Supervisor** of the Perth Branch Retail Precinct, the **Customer Coordinator** is accountable for the ‘ownership of the customer experience’ by providing the complete customer care experience regarding WesTrac service, repair and general service provision queries.

As the single point of contact between the customer and the WesTrac workshop, the Customer Coordinator is responsible for the effective and efficient coordination of the scope, scheduling, pricing and invoicing of the work required, whilst ensuring that the customer’s repair and service requirements are achieved with agreed timeframe and budget.

Paramount to the functionality of this position is requirement to ensure that the customer needs are investigated thoroughly, and the solutions offered add value to both the customer and WesTrac, thereby ensuring customer relationship longevity.

**Location**: Perth Precinct

**Roster: 5/2**

**To be successful the following is required**:

- Previous experience within a customer service role.
- An understanding and appreciation to the importance of effective Customer Management.
- Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly.
- Highly developed communication skills (interpersonal, written and verbal).
- Advanced stakeholder engagement skills with the ability to establish and maintain successful working relationships.
- Demonstrated mechanical aptitude with the ability to absorb technical information quickly.
- Intermediate computer literacy skills (including Microsoft Office).
- Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes.
- Ability to work successfully within a team and autonomously.

**What we offer**:

- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Family-friendly, Perth-based rostered work - Stay home every night
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options

**If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today**
- WesTrac is an endorsed employer for women via _**_WORK180 _**_- who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality._

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