Customer and Community Coordinator

Job Posting End Date

November 1, 2024

Job Location

Rydalmere

Job Description

Life at Fulton Hogan is about making the most of opportunities, taking responsibility, and making it happen. We appreciate our peoples’ courage, curiosity and unique perspectives, and look to collaborate as much as possible to explore safer, smarter and more efficient ways of working in this rapidly changing world. We don’t stand still - there are always opportunities to do more and do better.
- Keen to progress your career? Take full advantage of our tailored training, leadership, and mentoring programs; or leverage our partnerships with industry association such as Engineers Australia, Chartered Accountants, CPA Australia, Infrastructure Sustainability Council, The National Association of Women in Construction, plus many more.
- Looking to enhance your wellbeing? We will encourage you to explore flexible working arrangements where possible. We offer great benefits, including corporate health and fitness programs, health insurance discounts, personal banking support, a range of retailer discounts, up to 18 weeks paid primary carers parental leave and up to 10 days paid secondary carers leave, access to our Employee Assistance Program (including your immediate family), and the option to take more time for yourself throughout the year with our Purchase Leave Policy.
- Want to help us better the communities we live and work in? Our purpose of creating, connecting, and caring for communities is more than a saying to us - it’s a way of thinking, working, and living because we're locals too, and seek to give back in ways that strengthen and build resilient communities. We do this because we genuinely care, enjoy what we do, and even manage to have some fun along the way You’ll find us partnering with local and national community groups, like Clontarf Foundation, Black Dog Institute, and Soldier On, in addition to indigenous groups and social enterprises, to ensure that our good work positively impacts and brings about sustainable change within our industry.
- Do we offer a ‘competitive’ salary package? Of course Speak to our Talent Acquisition or People & Culture team to learn more.
- What’s on offer?_

Due to recent promotion within our team we are looking for our next Customer and Community Coordinator to join our team. We deliver key road maintenance and construction projects across Sydney as a part of the Sydney Roads and Asset Performance Contract for Transport for NSW.

The contract is centred on the delivery of routine and larger maintenance projects to improve Sydney’s road network and covers a diverse range of customers and stakeholders - no one day is the same. As network stewards, we have a strong customer focus and goal to improve the local communities we work within and create positive place - making opportunities.

Based in Rydalmere, your responsibilities will include providing support to the Customer and Community team, learning how to develop and deliver communication materials including notifications, engagement plans, social media posts and assist with community and key stakeholder interactions. This role presents a fantastic opportunity for someone who is looking to start their career in communication and engagement within the construction industry, or for someone who already has a few years of experience. You will also:

- Assist with management of general enquiries inbox and logging of stakeholder interactions using Consultation Manager;
- Assist with the team administration, including managing work trackers, logístical operations such as booking and liaising with print and distribution suppliers;
- Learn how to write and develop notifications and supporting communication materials for the contract’s maintenance and project delivery
- we are continually looking for ways to improve our communication approach and always looking to improve the content we distribute;
- Learn and develop communication skills in interacting with stakeholders including the local community, businesses and other key stakeholders such as the client, asset owners and local councils;
- Participate in roll out of internal communication activities (such as photo competitions, lunch and learns and team events) and sustainability opportunities including community events, fundraising opportunities;
- Assist in development of content for social media and proactive media opportunities - an area we are constantly working on improving our awareness in the community.

It is also worth noting we promote flexible working agreement, for which the successful applicant would have the ability to work from home and the office.
- How you’ll connect to the role?_

Communicating who we are, what we do, how we assist our customers, and the countless benefits we bring to the community is a key to this role. You will also have:

- A proactive approach to working with and adapting to a diverse range of internal and external stakeholders;
-