Customer Service Coordinator

1 day ago

Rydalmere, Australia Hager Electro Pty Ltd Full time

**Why join the** **Sales** **department?**

Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor-made service, where technical expertise and commercial commitment come together to create an incomparable experience.

Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success.

In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us

As a **Customer Service Coordinator** you will report to Customer Service Team leader based in **Sydney** for a **Permanent** contract.

**Your mission**
- Obtain and evaluate all relevant information to handle product and service enquiries
- Provide pricing and delivery information
- Process orders promptly and accurately in line with company policy and procedures
- Ensure any follow up action for customers is organised to meet deadlines
- Communicate and coordinate with other departments to ensure effective customer service
- Handle complaints and problems from all customers and refer major problems to the appropriate person
- Respond to recalled product, technical and order enquiries in order to maximise sales outcomes
- Enter orders into the ERP system and maintain accurate records
- Check and raise credits from customers
- Negotiate delivery dates for specials or out of stock goods with production planning, keep track of delivery dates and alert the appropriate sales staff of any problems
- Make outbound calls to customers regarding order processing issues or concerns such as back orders or pricing discrepancies (record details of outbound calls in order)
- Assist the National Customer Service Manager and Manager, Customer Assurance with any coordination or administration activities

**Your profile**
- Two to three year's experience in a customer service role or a similiar position
- Excellent communication skills, both written and oral
- Ability to learn technical knowledge of Hager products
- Ability to maturely deal with customer complains in a calm and professional manner
- Attention to detail
- Strong customer-orientation and service-thinking
- Independent way of working
- Abtility to communicate effective with internal and external stakeholders

**What we offer?**
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group's awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility

**What are the recruitment stages?**
- Once your CV has been selected, you will be contacted by a HR responsible for an initial phone exchange.
- You will be invited for a interview

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