Resolution Officer

1 week ago

Brisbane, Australia Office of the Health Ombudsman Full time

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.
- Support early resolution of health care service complaints by providing assistance and support for the Assessment and Resolution Division.
- Work collaboratively within the Assessment and Resolution Division and with other teams within the OHO to contribute to the integration and cooperation between the Units to promote seamless service delivery and quality outcomes.
- Provide a high level of customer service that is complaint focussed, balancing fit for purpose case management with high quality outcomes.
- Assist with the preparation of documentation for each case file and ensure that each contains requisite information and documentation; where applicable, procure additional information and documents by liaising with appropriate stakeholders in response to health service complaints.
- Make use of professional standards, codes of conduct and other formal guidelines to support the resolution of complaints.
- Contribute to the management of internal database systems by providing assistance with receiving and tracking incoming complaints and queries, securing relevant documentation, generating reports, and performing data analysis.
- Provide feedback to maximise effectiveness and efficiency in resolving health service complaints.
- Liaise as appropriate with various external stakeholders to obtain required information and documentation for each case to support the resolution process.
- Perform other projects and activities in relation to complaints resolution as directed

Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
- Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
- All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

**APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button**
Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

  • Debt Resolution Officer

    2 weeks ago

    Brisbane, Australia Queensland Government Full time

    **The Queensland Revenue Office (QRO) is currently recruiting for multiple AO4 Debt Resolution Officers within the Revenue Contact Centre and Collections division. A vacancy also exists with the State Penalties Enforcement Registry (SPER) division. Based in our Brisbane office, you will work in a collaborative team to deliver excellent debt resolution and...

  • Student Resolutions Officer

    2 weeks ago

    Brisbane, Australia Kaplan Full time

    **26 days' annual leave, including 1 for your birthday, plus other great benefits**: - **Be part of an industry leading supportive and positive work culture**: - **Permanent Full-time position based in Brisbane** **Role** The Student Resolutions Officer is responsible for supporting the resolution of complex student enquiries and complaints. The Student...

  • Principal Resolution Officer

    1 week ago

    Brisbane, Queensland, Australia Office of the Health Ombudsman Full time $120,000 - $150,000 per year

    In this role you will:Lead and coordinate ongoing performance and continual improvement of the local resolution and conciliation functions to ensure they support the OHO to meet its strategic objectives and legislative requirements.Oversee complex and sensitive health complaints, ensuring timely and effective resolution with a focus on a person-centred and...

  • Student Resolutions Officer

    2 weeks ago

    Brisbane, Australia Kaplan Australia Full time

    **26 days' annual leave, including 1 for your birthday, plus other great benefits**: - **Be part of an industry leading supportive and positive work culture**: - **Permanent Full-time position based in Brisbane** **Role** The Student Resolutions Officer is responsible for supporting the resolution of complex student enquiries and complaints. The Student...

  • Investigation and Resolution Officer

    5 days ago

    Brisbane, Australia Energy and Water Ombudsman Queensland Full time

    You will have the opportunity to work in both Early Resolution and Investigation areas within the Dispute Resolution team of Assessment, Investigation & Resolution (AIR) on a rotational basis. Within Early Resolution, you will provide front-line resolution services for electricity, gas and water consumers, retailers and distributors by managing incoming...

  • Customer Resolutions Officer

    2 weeks ago

    Brisbane, Australia Auto & General Holdings Full time

    **About The Company**: Compare the Market - yes, the one with the meerkats - is a high-growth FinTech company on a transformational journey. We are focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. Okay, in the world! We are all about Customer first, teamwork, making a...

  • account resolution officer

    6 days ago

    brisbane, Australia Randstad Full time

    About the RoleOur client is currently seeking an Account Resolution Officer to come in and work with them at their Cleveland QLD office for an initial 6 month contract. You will will use your well-developed skills in problem solving, critical thinking and interpersonal communication to resolve accounts with outstanding arrears, which may include, but is not...

  • Internal Dispute Resolution Officer

    7 days ago

    Brisbane, Australia Allianz Partners Full time

    **What you do** The Internal Disputes Resolution Officer role ensures the prompt and efficient management of Internal Disputes Resolution (IDR) and disputes related to travel insurance products, in compliance with ASIC RG271. Key responsibilities include conducting thorough investigations, collaborating with internal departments for process improvements,...

  • Internal Dispute Resolution Officer

    3 days ago

    Brisbane, Queensland, Australia 5e931c88-18d8-4aa0-96fd-1c181d55e6fa Full time $60,000 - $90,000 per year

    About The RoleIn this role, you'll be the key point of contact for escalated complaints and disputes—playing a critical part in achieving fair, timely outcomes for customers. Sitting within a centralised, independently operating team, you'll work across multiple departments and external stakeholders, ensuring compliance with regulatory frameworks while...

  • Resolutions Specialist

    5 days ago

    Brisbane, Australia Australian Retirement Trust Full time

    **Why join us?** - You'll get 14% super as standard, to help your future come alive. - Unleash your potential and build a career to be proud of through excellent training and development opportunities. - Balance your work between in-person days at our purpose-built hubs and working from home. - In the office, enjoy end of trip facilities, a yoga and...