Customer Operations Manager

4 days ago

Melbourne, Australia Agfa Full time

Are you looking for a meaningful career?

We transform radiology, bringing intelligent and definitive answers to patients. That is why we are always looking to hire passionate and committed people with the right skills and business acumen, to deliver on our mission of customer centricity, innovation and collaboration & co-creation around the world.

Reporting to the regional Customer Operations Manager and based from our head office in Scoresby, the **Customer Operations Manager** is responsible for managing the entire **Order-to-Delivery** process for Australia and New Zealand. This role requires a strong self-starter with real-world working experience in logistics/supply chain and people management. This role oversees the final touch point between our team and our customers, so a passion for customer service is a must, including hands-on leadership and a dedicated pursuit of continuous improvement. The position also manages housing, purchasing and EH&S activities.

**Some of your key accountabilities will include**:

- Providing effective leadership, feedback, coaching, and development for the supply chain/logistics and customer care teams.
- Developing, implementing and monitoring logistics management activities required for the timely and efficient transportation and warehousing of incoming and outgoing materials and distribution of products.
- Optimizing supply-flows from overseas manufacturing sites to the local organization, and distribution-flows to customers to meet business needs and cost targets.
- Working closely with local business stakeholders to align functional deliverables to business strategies and priorities.
- Collaborating with regional and HQ management regarding the monitoring and follow up on targets (e.g. costs, inventory, service levels, forecasts), projects and operational issues.
- Managing the selection, negotiation, contracting and operational follow-up of relevant local providers for warehousing, transport, etc.
- Maintaining close contacts with authorities to ensure appropriate and effective processes for import/export and other relevant regulatory matters.
- Supporting the local business needs through management of housing, purchasing and EH&S activities.

**Your background**:

- Strong knowledge of SCM processes and the implications of SCM in business strategies
- Good business sense and understanding of financial concepts (budgeting, forecasting, cost management)
- Hands-on people leadership with experience coaching and developing teams. and able to drive results within multi-disciplinary teams
- Analytical capabilities, business critical thinking and hands-on problem solving
- Customer-focused mindset, project management and process management abilities
- Well-developed interpersonal and influencing capabilities
- Excellent written and verbal communication

Must already have legal work entitlement in Australia

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation package. If you want to be part of this experience, we'll take you there

  • Operational Training Manager

    1 week ago

    Melbourne, Victoria, Australia Cleanaway Operations Pty Ltd Full time $120,000 - $180,000 per year

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together. We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 7500 employees, our goal is to be recognised by our customers as the...

  • Customer Operations Manager

    2 weeks ago

    Melbourne, Australia Easygo Gaming Full time

    **Join Easygo as a Customer Operations Manager and Shape the Future of Global Gaming Support!** **What's in It for You**: Joining Easygo as a Customer Operations Manager opens doors to a key role in shaping the customer support landscape within the gaming industry. You'll be at the forefront of delivering exceptional customer experiences, working with a...

  • Junior Farm Manager

    9 hours ago

    Melbourne, Australia Farm Manager SA Full time

    **Donald, Victoria State, North West of Melbourne - Australia**: Our client is looking for a Junior Farm Manager - Cropping to join the team. **MINIMUM REQUIREMENTS** - a Bachelor’s Degree in Agriculture - At least 3 years work experience in crop farming - Proven experience with **_Barley, Wheat, Lentils & Canola_**: - Experience with tractors,...

  • Manager - Customer & Operations

    4 days ago

    Melbourne, Victoria, Australia KPMG Full time $120,000 - $180,000 per year

    Our Customer and Operations Advisory team continues to grow, assisting leading organisations across Financial Services driving sustainable improvements across their businessWorking with KPMG you will consult on client projects, translating business and customer needs into target operating models, operational requirements and working processes. You will...

  • Manager - Customer & Operations

    1 week ago

    Melbourne, Australia KPMG Full time

    Our Customer and Operations Advisory team continues to grow, assisting leading organisations driving sustainable improvements across their business. Working with KPMG you will consult on client projects, translating business and customer needs into customer interaction strategies, customer experience design, and target operating models underpinning customer...

  • Manager - Customer & Operations

    1 week ago

    Melbourne, Victoria, Australia KPMG Australia Full time $80,000 - $120,000 per year

    Job Description Our Customer and Operations Advisory team continues to grow, assisting leading organisations driving sustainable improvements across their business. Working with KPMG you will consult on client projects, translating business and customer needs into customer interaction strategies, customer experience design, and target operating models...

  • Manager - Customer & Operations

    7 days ago

    Melbourne, Victoria, Australia KPMG Australia Full time $80,000 - $150,000 per year

    Job DescriptionOur Customer and Operations Advisory team continues to grow, assisting leading organisations driving sustainable improvements across their business.Working with KPMG you will consult on client projects, translating business and customer needs into customer interaction strategies, customer experience design, and target operating models...

  • Customer Operations Manager

    4 weeks ago

    Melbourne, Australia Stile Education Full time

    Overview Love making organisations run like clockwork? Join Stile as our Customer Operations Manager and help power the team that’s transforming science education for nearly half of Australia’s schools. At Stile, our mission is simple: prepare young citizens to think scientifically about the world around them and make evidence-based decisions for their...

  • Customer Operations Enablement Manager

    1 week ago

    Melbourne, Australia Tes Global Full time

    We power schools and enable great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education. We are looking for a Customer Operations Enablement Manager who will be the key leader in the Tes Customer Operations APAC team, responsible for driving operational uplift across people, process, and digital...

  • Operations Manager

    2 days ago

    Melbourne, Australia DT Resourcing Ltd Full time

    Location: Predominantly working abroad, with long durations in ANZ My client is a software house dedicated to improving the way the world moves. They deliver global solutions for airports, car sales organisations and service operators that help to grow revenue and drive operating efficiencies. They are based near Birmingham Airport and have a mantra of...