Account Coordinator

2 weeks ago

Sydney, Australia Domain Group Full time

**Account Coordinator - Sydney Office - Permanent Full Time**

An excellent opportunity for an Account Coordinator to assist Account Partners in maximising client value received from Domain group. Help in increasing customer love by supporting our sales team and through some direct client engagement. Facilitate administrative tasks to ensure client requests are quickly and effectively completed.

**Who are you?**
- Continue building Domain’s presence in the local market through supporting and facilitating the resolution of customer needs, whilst driving product usage.
- Problem-solve customer needs, assisting clients with general troubleshooting queries, including actioning billing and invoicing-related queries.
- Supporting Account Partners in various administrative tasks including: creating tailored proposals, handling client correspondence, lead vetting, and creating case studies and reports (usage, expired listings, etc).
- Work cross-functionally with other departments to troubleshoot invoice related issues and be the bridge between the client and internal stakeholders such as Account Partners, Customer Experience, and Credit Services teams.
- Provide feedback, escalate issues, and shape processes to help drive improvements and efficiencies.
- Represent Domain to clients, navigating ambiguity with support from team members.
- Take accountability for team goals and informally support and mentor peers.

**So what happens next?**

**Interested?**
- Here at Domain, we’re driven by the belief that open minds open doors. We value innovation and creativity that diversity of thought brings and are committed to building an inclusive workplace; one where every single one of us can feel truly at home._
- _A note to recruitment agencies: We have this role covered; there is no need to get in touch. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. Thanks_

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