Claims Support Officer

1 week ago

Grange, Australia Procare Group Full time

We value our supportive and collaborative culture
- We offer a thorough, comprehensive induction and ongoing training
- Join a leading national provider of insurance risk and solutions services

Procare is an ever-growing national business of over 25 years and we are committed to being the most respected national insurance risk and solutions services business in Australia.

We value our people and know that fantastic talent is the only way to shape our future success. We're all about building a high-performing team, where we embrace collaboration and new ways of thinking.

We love connecting with our customers and empowering them to achieve better results. We are grounded in authenticity and work together to deliver value for our customers through every interaction.

We believe in
**hard work** and
**rewarding performance**. If you want to make a real difference, love a fast-paced environment and have a key focus on quality and outcomes, this would be a fantastic opportunity for you.

**About the role**

We are seeking a Claims Support Officer to join our expanding
**Recoveries **team
**.**

The role will include a
**variety of key responsibilities** such as:

- Reviewing and writing reports supporting overall outcomes of the business;
- Data entry - ensuring accurate data entry and information is entered in the relevant systems;
- Managing and triaging phone enquiries;
- Any other required administration duties.

**About you**

As a talented communicator who engages well both face to face and over the phone, you have exceptional attention to detail and excellent time management skills. You are organised and understand the importance of delivering a high quality service.

**Knowledge and experience required**:

- Ideally 1-2 years' experience in a claims or similar role;
- Commercial property and liability claims management preferred;
- Excellent customer service skills;
- Excellent organisational and time management skills;
- Strong negotiation skills and excellent written and verbal communications;
- Ability to work autonomously;
- Knowledge of legal and court processes;
- Intermediate PC skills.

**Why Procare?**

We offer a thorough induction programme for new starters looking to commence or continue their career in a very rewarding industry

From us, you can expect:

- Excellent remuneration, benefits and a generous incentive scheme;
- Access to an external Employee Assistance Programme;
- The latest tools - Surface Pro & iPhone;
- Novated lease options;
- Paid parental leave;
- Our commitment to your work-life balance combined with a genuine and friendly working culture;
- Regular staff celebrations, award and charity events;
- Ongoing opportunities for career progression and development.

If you are looking to join a focused and driven team, as part of a family-owned and led company, have the drive to succeed and take pride in providing a high-quality service, we want to hear from you

For more information,

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