Commercial Operations Manager

6 days ago

Hindmarsh, Australia Australian Green Clean Full time

**About the Role**

AGC has had an exciting and unique opportunity for a Commercial Operations Manager to join our commercial cleaning division.

This is a varied, key client-facing, people management & logistics role, responsible for delivering the operational requirements of clients and operations team of our commercial business. This includes maintaining strong client relationships, overseeing and upskilling the three account managers, assigning & delegating work duties, compliance with WHS, adhering to budget and contractual KPIs and preparation of end of month reports.

This is a rewarding, fast-paced, customer focused and solutions-based management role.

**Key Duties & Responsibilities**
- Overseeing the day-to-day operations of the Account Managers in accordance with client requirements
- Develop and maintain strong client relationships
- Manage 5 team members, KPI's and goals
- Lead and manage account managers, oversee work schedules and assign specific duties
- Assist the team with training and inspections
- Drive and meet budget and company KPI's
- Implement and manage OH&S and compliance practices
- Monitor individual and team performance and take action to address identifiable learning & development needs
- Proactively manage HR and employee performance issues, with a focus on productivity improvement
- Support staff by building required competencies by training, providing feedback, managing behaviours and performance gaps
- Ensure services are provided to the highest standard

**Why Join Us?**
- Form part of a closely-knit, family owned business
- An industry-leading organisation that are passionate about sustainability
- Varied role, no day is the same

**What do we require from you?**
- Strong leadership of your team
- Preferred industry experience in cleaning services, waste management or hygiene
- Able to lead and motivate a direct team of 5 and oversee up to 200 casual and permanent staff
- Able to understand contractual requirements
- Able to work autonomously to deliver contract budgets
- A champion of our Values & Cultures
- Exceptional written communication skills to undertake reporting to clients and executive team
- Proficient with systems in MS Office programs: Word, Excel (including basic formulas), Outlook and cloud based programs (Employment Hero, Rapid Global)
- Develop strong client relationships
- High level of initiative and problem-solving skills to work independently
- Exceptional attention to detail & organisational skills
- Sound practical understanding of WHS processes
- Strong communication skills

**About Us**

Proud family business that has a vision is to make the world more liveable, and we pride ourselves on being the market leaders in delivering sustainable, reliable, quality services.

We have grown our portfolio of clients to include commercial premises, major festivals, events, venues, stadiums as well as providing sustainable consumables and washroom supplies. Australian Green Clean employ over 500 staff working across various locations in South Australia.

For more information visit our social media platforms:
**How to Apply

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