Customer Care Officer

2 weeks ago


Hunters Hill, Australia Catholic Healthcare Full time

Discover a career where care goes both ways
- Location - Hunters Hill
- Permanent Full-Time role
- Not for profit employer, so you pay less tax
- Competitive hourly rate - $39 per hour
- Flexible start and finish times - our Customer Care Centre operates 7am to 5.30pm Monday to Friday

Exciting things are happening at Catholic Healthcare We are celebrating 30 years of providing care and we now have 5000+ employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, Sydney. The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.
The Customer Care Officer works as part of a large collaborative team to ensure clients are provided with accurate and timely responses to their inquiries. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills. Due to the nature of supporting our customers, our team are flexible to share coverage for weekends and Public Holidays as needed (infrequent as shared across the team).
**Within this role you’ll be responsible for**:

- answering phone calls from our valued Home and Community clients
- assisting with billing enquiries, transport requests, escalating requests for scheduling issues or additional services
- recording client incidents and complaint management
- supporting our Community Workers through answering calls on our staff line
- following process for each client/staff interaction and resolving issues to ensure client satisfaction and safety of our community workers

**To be successful in this role you’ll need**:

- Experience in Aged Care Services or general customer service/administration
- An enthusiastic "Can Do" attitude
- Ability to identify issues, assist in solving them and adapt to changing circumstances
- Strong planning and organisation skills with a high attention to detail
- A passion to deliver an exceptional customer experience
- Strong verbal and active listening skills
- An empathetic approach with the ability to make complexity simple
- An excellent telephone manner and ability to build rapport
- Ability to work autonomously, as part of a busy dedicated team

What we can offer you
- Competitive salary
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Paid Parental leave
- Long Service leave after 5 years
- A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.


  • Customer Care Officer

    2 weeks ago


    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! Discover a career where care goes both ways! - Leading Not for profit Aged Care provider - Increase your take home pay with not for profit salary packaging - Permanent Full-time - Hybrid role - office located in Hunters Hill - Flexible start and finish times - Customer Care Centre operates 6am to 5.30pm Monday to...


  • Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Leading Not for profit Aged Care provider - Increase your take home pay with not for profit salary packaging - Permanent Full-time - Hybrid role - office located in Hunters Hill - Flexible start and finish times - Customer Care Centre operates 6am to 5.30pm Monday to Friday with rotating weekend shifts and some...

  • Customer Care Officer

    2 weeks ago


    Hunters Hill, Australia Catholic Healthcare Full time

    Customer Care Officer - Home and Community CareJoin to apply for the Customer Care Officer - Home and Community Care role at Catholic HealthcareCustomer Care Officer - Home and Community Care4 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Officer - Home and Community Care role at Catholic HealthcareDiscover a career where care...

  • Customer Care Officer

    2 weeks ago


    Hunters Hill, Australia Catholic Healthcare Full time

    ** Leading Not for profit Aged Care provider**: - ** Increase your take home pay with not for profit salary packaging**: - ** Hybrid role - office located in Hunters Hill**: - ** Flexible start and finish times - Customer Care Centre operates 7am to 5.30pm Monday to Friday (optional weekend shifts available)** We are looking for a highly motivated...

  • Customer Care Officer

    2 weeks ago


    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Permanent Full Time Positions available** - ** Based at North Ryde / Hunters Hill**: - ** Be part of a collaborative, fun team!**: - ** Leading Aged Care provider, offering job security**: - **Not For Profit Salary Packaging Available**: - ** Catholic Healthcare is a values-based organisation, our staff & clients are of all...

  • Front Office Manager

    2 weeks ago


    Hunters Hill, Australia Ramsay Health Care Full time

    **Permanent full-time position**: - We care about** YOU!**Access counselling, **wellbeing services**, legal & financial assistance - Join Australia's largest private health care provider **The Opportunity** We are seeking a Front Office Manager to lead our administration teams. Please note this is a dual role across our two sites at Hunters Hill &...


  • Hunters Hill, Australia Catholic Healthcare Full time

    Customer Care Team Leader - Home and Community ServicesCustomer Care Team Leader - Home and Community Services2 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Discover a career where care goes both waysLocation - Hunters HillCompetitive hourly rate - from $48 per hour based on experience (plus...


  • Hunters Hill, Australia Hunter's Hill Council Full time

    **Customer Services Officer**: An exciting opportunity currently exists for a motivated and experienced individual to join our team as the Customer Services Officer. **About the role** The Customer Services Officer will be responsible for the delivery of high-quality customer services ensuring that every customer interaction is an opportunity to build...

  • Customer Engagement

    3 hours ago


    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Customer Engagement - Leading Aged Care Provider** - ** Part-time Permanent position - 24 hours per week (hours can be spread across week if needed)** - ** Be part of a collaborative, fun team! - Hunters Hill Based** - ** Job security and ongoing training provided** You don't need to be Catholic to work for us but you do need to value...

  • Customer Care Officer

    2 weeks ago


    The Council of the Municipality of Hunters Hill, Australia Catholic Healthcare Full time

    Customer Care Officer - Home and Community CareJoin to apply for the Customer Care Officer - Home and Community Care role at Catholic HealthcareCustomer Care Officer - Home and Community Care4 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Officer - Home and Community Care role at Catholic HealthcareDiscover a career where care...