Customer Care Officer

10 hours ago

Hunters Hill, Australia Catholic Healthcare Full time

Discover a career where care goes both ways - Location - Hunters Hill - Permanent Full-Time role - Not for profit employer, so you pay less tax - Competitive hourly rate - $39 per hour - Flexible start and finish times - our Customer Care Centre operates 7am to 5.30pm Monday to Friday Exciting things are happening at Catholic Healthcare We are celebrating 30 years of providing care and we now have 5000+ employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities. We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, Sydney. The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients. The Customer Care Officer works as part of a large collaborative team to ensure clients are provided with accurate and timely responses to their inquiries. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills. Due to the nature of supporting our customers, our team are flexible to share coverage for weekends and Public Holidays as needed (infrequent as shared across the team). **Within this role you’ll be responsible for**: - answering phone calls from our valued Home and Community clients - assisting with billing enquiries, transport requests, escalating requests for scheduling issues or additional services - recording client incidents and complaint management - supporting our Community Workers through answering calls on our staff line - following process for each client/staff interaction and resolving issues to ensure client satisfaction and safety of our community workers **To be successful in this role you’ll need**: - Experience in Aged Care Services or general customer service/administration - An enthusiastic "Can Do" attitude - Ability to identify issues, assist in solving them and adapt to changing circumstances - Strong planning and organisation skills with a high attention to detail - A passion to deliver an exceptional customer experience - Strong verbal and active listening skills - An empathetic approach with the ability to make complexity simple - An excellent telephone manner and ability to build rapport - Ability to work autonomously, as part of a busy dedicated team What we can offer you - Competitive salary - Not-for-profit tax benefits so you pay less tax - Fitness Passport discounted gym benefits - Paid Parental leave - Long Service leave after 5 years - A values-based organisation that welcomes applicants from all faiths and backgrounds We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded. Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

  • Customer Care Officer

    2 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! Discover a career where care goes both ways! - Leading Not for profit Aged Care provider - Increase your take home pay with not for profit salary packaging - Permanent Full-time - Hybrid role - office located in Hunters Hill - Flexible start and finish times - Customer Care Centre operates 6am to 5.30pm Monday to...

  • Customer Care Officer

    1 week ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Location - Hunters Hill - Permanent Full-Time role (with WFH days once trained) - $40.15 per hour plus not for profit salary packaging (pay less tax!) - Flexible start and finish times - our Customer Care Centre operates 7am to 5.30pm Monday to Friday Exciting things are happening at Catholic Healthcare! We are...

  • Customer Care Officer

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Location - Hunters Hill - Permanent Full-Time role - Not for profit employer, so you pay less tax! - Competitive hourly rate - $39 per hour - Flexible start and finish times - our Customer Care Centre operates 7am to 5.30pm Monday to Friday Exciting things are happening at Catholic Healthcare! We are celebrating...

  • Customer Care Team Leader

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Company Description Catholic Healthcare PTY Ltd **Job Description**: - ** Excellent Salary Packaging options + 6 extra leave days**: - ** Not-For-Profit / values based organisation**: - ** Permanent Full-Time position** We are now seeking an enthusiastic and experienced Customer Service Team Leader to motivate and lead our team of dedicated customer...

  • Administration Officer

    1 week ago

    Hunters Hill, Australia Ramsay Health Care Full time

    **Permanent full-time, part-time and casual positions**: - We care about** YOU!**Access counselling, **wellbeing services**, legal & financial assistance - Join Australia's largest private health care provider **The Opportunity** You will be joining our friendly Administration Team providing a comprehensive customer focused service to all aspects of the...

  • Front Office Manager

    10 hours ago

    Hunters Hill, Australia Ramsay Health Care Full time

    **Permanent full-time position**: - We care about** YOU!**Access counselling, **wellbeing services**, legal & financial assistance - Join Australia's largest private health care provider **The Opportunity** We are seeking a Front Office Manager to lead our administration teams. Please note this is a dual role across our two sites at Hunters Hill &...

  • Care Advisor

    1 week ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Opportunity to partner with our Home Care Package Clients and our dynamic team**: - ** Drive and take ownership of your caseload**: - ** Full-time permanent position**: - ** Office location in Hunters Hill**: - ** Not-For-Profit Salary Packaging** **What will your role look like?** Working autonomously, you will use your...

  • Care Advisor/case Manager

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    Discover a career where care goes both ways! - Location - Northern Sydney (office location Hunters Hill) - Permanent Full Time role - Pay rate - $46.35 per hour + superannuation + 99cents per km - Not for profit employer, so pay less tax! Exciting things are happening at Catholic Healthcare! This year we’ll celebrate our 30 years in care, we now have...

  • Personal Care Assistant

    2 days ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Hunters Hill NSW location**: - ** Permanent part-time Afternoon shifts Mon ( 2:45 to 9pm ) Fri morning (6:00 -2:30pm)**: - ** Join a purpose driven, aged care services organization** Make a difference through providing high quality personalised care to our valued aged care residents at St Anne's & St Joseph, Hunters Hill....

  • Personal Care Assistant

    2 weeks ago

    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - **St Joseph Aged Care & St Anne's Aged Care, Hunters Hill NSW**: - ** Casual positions available - AM & PM shifts**: - ** Tax savings with NFP salary packaging!** - Why you’ll love working with us:_ - An opportunity to build a career with a successful growing values-based organisation - Be part of a supportive and inclusive...