Front Office Manager

**Permanent full-time position**:

- We care about** YOU**Access counselling, **wellbeing services**, legal & financial assistance
- Join Australia's largest private health care provider

**The Opportunity**

We are seeking a Front Office Manager to lead our administration teams. Please note this is a dual role across our two sites at Hunters Hill & Castlecrag Private Hospitals. Reporting to the Director of Finance you will be responsible for providing effective management and direction to all reception and clerical staff, ensuring efficient operation of the front office area and provision of high level administrative and reception services to the Hospitals.
- Duties will include:_
- Workforce planning and ensuring efficient use of resources to meet hospital objectives as well as labour usage targets
- Manage and coach the Administration Services team, to achieve effective rostering, training, mentoring, performance review and recruitment
- Oversee and perform daily administrative operations to ensure KPIs are met
- Attending operational meetings and facilitating departmental meetings
- Provide support, assistance and leadership to staff as required
- Ensure that customer standards of the team are delivered in accordance with required standards
- Ensure all Health Fund checks and eligibility checks are done in an accurate and timely manner, adhering strictly to established policies and procedures
- Ensure efficient document control measures are maintained across the department
- Ensure that the administrative functions support the clinical functions, and all requests for service are undertaken and met in a timely manner.

**Skills and Experience**

To succeed in this role, you will have exceptional communication skills, coupled with the ability to lead, motivate, and support others to achieve results. Your commitment to delivering exceptional customer service in line with our Ramsay Core Values will also be key to your success.
- You will also demonstrate:_
- Tertiary qualification in health management or related discipline or a proven record of success in managing a complex range of services in a health environment (Desirable )
- Exceptional stakeholder management skills
- Previous experience in a hospital environment
- Experience working with Patient Administration Software (preferably Meditech)
- Knowledge of health fund contracting system
- Demonstrated commercial acumen
- Excellent computer skills (MS Office package)
- Knowledge of Private Health Care System

**What’s in it for you?**

**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

**Discounts**: Ramsay Rewards - Access great deals at over 100+ major retailers. Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

**Health and Wellbeing**: Flexible Leave Program, and a **free Employee Assistance Program** offering access to confidential counselling, coaching and support 24/7.

**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

**The Hospitals**

The Hospitals are operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘_People Caring for People’_ since 1964.

**Requirements**:

- _Must _provide a_ _**National Police Check** conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases.

**To Apply**

Applications Close: 11th July 2025