Service & Warranty Advisor

2 weeks ago

Brisbane, Australia Penske Full time

**Your New Opportunity**:
A fantastic full time, permanent role has come up for a **Service & Warranty Advisor **to join our On Highway Service team. You'll be based in our **Wacol Branch**, working as a key liaison between our customers and our Service Technicians. When you're not working in Service, you'll be dealing with warranty information and coordinator to ensure our clients get the very best

**In this role you will**:

- Have **proactive communication** with workshop customers daily - taking bookings, advising of progress and providing estimated finish times
- Use your know-how to work within **warranty** to help our customers get the best out of our products
- Provide accurate **quotes** to customers and provide timely follow up
- **Process invoices** upon completion of jobs
- Respond to **phone queries** in a fast, efficient manner
- Work with workshop staff to ensure Penske's top notch customer care standards are met and exceeded
- Keep an eye on technician workloads to ensure repair and service timeframes are met with productivity & efficiency targets being met
- **Work in partnership** with the Service Manager and Technicians to manage WIP (work in progress) to increase efficiencies
- Model safe working behaviour in line with Penske's values of **Ownership, Passion, Teamwork, Integrity and Care**

**About you**:

- Enjoy and have passion for providing **service advice** and **solutions**, delivering **excellent customer service** and **warranty claims**:

- Previous On-Highway Customer Service experience will be an **advantage, but not essential**.
- Prior knowledge of one or more of our products would help, but **we provide fantastic training**:

- **Strong communication skills**, written and verbal, with a **knack for building personal** **connections**:

- Thorough attention to detail with the ability to work unsupervised in a fast-paced environment

**About Us**:
Penske Australia is the go-to destination for diesel and gas engines, power systems & heavy vehicles. With iconic brans like Western Star, MAN, Dennis Eagle, _mtu_, Detroit and Allison, you know you're in good hands. With on
- and off-highway markets across the nation, you'll be joining a 50,000 strong team working to provide the best service in Automotive & Truck Dealerships, Motor Racing, Truck Leasing and Logistics Management. Why don't you power up with Penske and take the next step in your career?

**Why join Penske?**

At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:

- Generous remuneration package
- Accredited Training & Development programs;
- A business commitment to providing the highest levels of safety, technical and leadership training;
- Reward and recognition programs;
- Employee Referral Program - generous employee referral fees
- Employee Assistance Program;
- Family friendly benefits including paid parental leave.

**Be ambitious. We are.

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