External Warranty Specialist

Everyday, all around the world, Thiess supports and celebrates our people. We recognise talent and reward transparency. We champion diversity and embrace change.

Join us. Hone your skills and develop new ones. Take on big challenges and grow, through mentorship, collaboration and empowerment.

Thiess is the place to make things happen.

What you'll do

With a strong focus on delivering high-quality warranty claims, cost recovery, and collaboration, this role is perfect for a driven professional with mechanical expertise and a passion for process improvement, safety, and stakeholder engagement.

Key Responsibilities

• Demonstrate advanced knowledge of warranty and goodwill policies and technical requirements for successful claims.
• Apply expert understanding of truck rebuilds, components, diagnostics, and cost repair/quote analysis.
• Leverage enterprise systems like JDE and MS Project to track claims and parts and manage workflows.
• Interpret technical documents and bulletins to ensure accurate claim development and troubleshooting.
• Manage all external warranty claims in line with manufacturer guidelines and Thiess Asset Services policies.
• Investigate and resolve complex or disputed warranty issues while ensuring accurate repair order costings.
• Maintain up-to-date warranty documentation, including technical bulletins, correspondence, and claim history.
• Prepare warranty performance reports, analyse trends, and recommend process improvements.
• Represent warranty insights in supplier/vendor performance reviews and monthly/quarterly meetings.

What You'll Need to Succeed

Education & Work Experience:

• A minimum of 5 years' experience in a warranty and/or maintenance management role.
• Mechanical trade qualifications and experience in external repair and warranty functions.
• Exposure to maintenance management and expertise in truck rebuilds, component repair, and cost analysis.

Skills & Attributes:

• Strong technical knowledge of OTR components, diagnostics, and manufacturer warranty policies.
• Proficiency in enterprise systems like JDE and MS Project, as well as Microsoft Excel and Word.
• A collaborative mindset, exceptional communication skills, and the ability to engage effectively with internal and external stakeholders.
• Proven problem-solving and decision-making skills with a proactive approach to driving efficiency and improvement.

What we offer

• Supportive, inclusive culture that values innovation and continuous improvement
• Opportunity to work with an amazing team on a high impact project
• Collaborative, values-led culture with a global reach.
• Access to leading-edge technology and systems.
• Competitive salary and employee benefits package

About us

Thiess works with clients in Australia, Asia and the Americas in the dynamic field of open-cut and underground mining.

The pioneering spirit of our founders – the legendary Thiess brothers – is our legacy, and inspires our vision to harness the power of people and technology to drive sustainable change.

At Thiess, you will have the opportunity to play a part in the global energy transition. We are growing our commodities portfolio to include metals and minerals critical to the energy transition, and developing services to enable sustainable mining.

We're creating a culture of curiosity, knowledge-sharing, and continuous learning – supporting our people to contribute to Thiess' success and continued growth in sustainable mining.

We'll support you to hone your skills and develop new ones, take on challenges and grow, through mentorship, collaboration and empowerment. We offer our people ongoing technical training and development opportunities so they can reach their full potential. We also invest in the workforce of the future, with a range of programs for people starting their careers.

We recognise the value of an inclusive and diverse workplace through our vision of everyone matters always. We're focused on creating an inclusive environment to enable our people to bring their best self to work because they feel safe, included and empowered.

Should you require assistance applying for this opportunity, please contact us at hiring@thiess.com

How to Apply

This role is an opportunity to take the next step in your career. With our culture of recognition, development, and a stimulating and satisfying work environment, there is no better time to join Thiess.

Thiess follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your recruiter will support you through the process.

Please click the "apply" button to apply for this role.

Applications close: Tuesday 26 August 2025

Join our Thiess CRC Australia team as a Specialist, External Warranty, where your expertise in warranty administration and technical knowledge will play a vital role in supporting our Thiess Asset Services Team. Based in Darra, Brisbane, this exciting opportunity allows you to engage with a wide network of internal stakeholders, OEMs, suppliers, and vendors to deliver exceptional warranty outcomes for external rebuilds of trucks and components across the East Coast of Australia.

Join our Thiess CRC Australia team as a Specialist, External Warranty, where your expertise in warranty administration and technical knowledge will play a vital role in supporting our Thiess Asset Services Team. Based in Darra, Brisbane, this exciting opportunity allows you to engage with a wide network of internal stakeholders, OEMs, suppliers, and vendors to deliver exceptional warranty outcomes for external rebuilds of trucks and components across the East Coast of Australia.

e.g. "Mining", "Electrician, Brisbane", Job #