CRM Coordinator

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Formed in 2018 by the combination of Essilor and Luxottica, our Company combines two centuries of innovation and human endeavour to elevate vision care and the consumer experience around it. We are home to the most loved and widely-recognized vision care and eyewear brands in the world. Our proprietary eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Every day, EssilorLuxottica’s 180,000 employees in 150 countries work towards a common mission to help people see more and be more. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, OPSM, Ray-ban and Laubman & Pank.

**Position**:CRM Coordinator

**Position ID**: 810834

**Position Locaton**: North Sydney, Australia

**Position Salary**:$62,000- $72,000 AUD

**Your Opportunity**

We are looking for a driven and passionate CRM Coordinator where you will be responsible for collaborating with the global teams on planning, implementing, and reporting on all direct marketing campaigns and programs the retail brands for Australia and New Zealand. This exciting role will allow you to talk to our customer base through the voice of the brand, each communication driving different results:
**You will be responsible for**:

- Working both independently, with wider team and internal stakeholders to deliver all aspects of EssilorLuxottica’s CRM campaigns.
- Executing campaigns using both internal and external tools.
- Customer retention and acquisition campaign targeting
- Set-up, maintenance and integrity of the campaigns in the database
- Execute and assist in preparation and print coordination of DM activity, including use of internal/external tools to segment
- Assist in the documentation and monitoring of the CRM budget
- Ensure timely upload, management and reconciliation of acquired customer data from business acquisitions and manage store rebrands from a data perspective.
- Assist in administration maintenance of CRM support files to ensure data integrity in communication
- Management of the CRM inbox, handling enquiries from the business.
- Manage and effectively liaise with suppliers and internal customers to ensure program timelines are met.
- Manage campaign budgets to ensure efficient use of funds and timely/accurate budget report updates
- Campaign analysis - reviewing campaign success and timely reporting on learnings.

**To be successful, you will have**:

- Exceptional communication skills and a desire to give the best customer service possible
- Organisational, planning and problem-solving skills
- Proven direct marketing campaign and project management skills
- Strong Microsoft Excel and Word skills
- Strong negotiating and influencing skills
- 2 years’ experience in direct marketing/CRM roles
- A high attention to detail to ensure quality of information and standard of work
- Proven experience managing internal, external and vendor relationships
- Significant drive and determination to make things happen by acting on initiative
- Experience with SAP CRM Campaign Management and software is desirable\

**Working at EssilorLuxottica**

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

- A generous yearly product allowance for you to spend across our portfolio of brands
- Discounted products for family & friends
- Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
- Abundance of local cafes, a major shopping centre and close to public transport facilities
- Wide range of career opportunities across the EssilorLuxottica family
- Options for a hybrid working environment

**Next Steps**

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.