Case Manager, Workcover

2 weeks ago

Melbourne, Australia Yarra Trams Full time

Ding Ding Trams are the heart of Melbourne - join our team and be part of the world’s largest tram network.

**Role Purpose**

At Yarra Trams we aim to provide our passengers with world-class transport services. The Injury Management Team is seeking to recruit a professional case manager to provide administrative support to the Injury Management team, prepare return to work programs and work with Manager, Medicals & Rehabilitation to develop strategies on proactive management of claims.

**Responsibilities**
- Manage end-to-end WorkCover claims, including lodgement, documentation, invoice processing, and wage reimbursements in Quickclaim.
- Coordinate return-to-work plans in collaboration with injured employees, managers, unions, and medical providers.
- Act as liaison between stakeholders such as insurers, legal teams, WorkSafe, investigators, and rehabilitation providers.
- Prepare and submit required reports, including first 10-day updates and regular performance reports.
- Oversee purchase orders and ensure timely processing of WorkCover-related invoices with Payroll and Accounts Payable.
- Support training development and delivery for injury and medical management activities.
- Provide general administrative support to the Injury Management and broader Safety team, including meeting coordination.

**Skills**
- Strong verbal and written communication skills, with the ability to engage diverse stakeholders.
- Effective case management aligned with Just and Fair Culture principles.
- Skilled in facilitating return-to-work discussions and stakeholder collaboration.
- Analytical mindset with sound problem-solving, planning, and administrative abilities.
- Awareness of financial implications related to workers’ compensation and premium management.
- RTW Coordinator qualifications preferred.

**Experience & knowledge**
- Solid understanding of the WIRC Act and WorkCover legislation.
- Proven experience in end-to-end WorkCover claims and entitlement management.
- Skilled in early intervention and personalised case management strategies.
- Ability to manage complex situations with professionalism and timely resolution.
- Familiarity with claims milestones, including entitlement calculations and processing.
- Knowledge of tram classes is an advantage, but not essential.

**Why Yarra Trams?**

At Yarra Trams, we foster a workplace built on respect, celebrate diversity, and embrace inclusivity. Plus, you’ll enjoy the following benefits:

- A Free travel pass for Victoria’s Public Transport Network
- Competitive salary and great conditions
- Professional Development
- Career growth opportunities
- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)
- Paid Parental leave for primary caregivers

**About Yarra Trams**

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

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