Case Manager, Workcover

About this opportunity

At Yarra Trams we aim to provide our passengers with world-class transport services. The Injury Management Team is seeking to recruit a professional case manager to provide administrative support to the Injury Management team, prepare return to work programs and work with Manager, Medicals & Rehabilitation to develop strategies on proactive management of claims. Reporting to the Director, Absence Management & Return to Work this role will:

- Manage end-to-end WorkCover claims, including lodgement, documentation, invoice processing, and wage reimbursements in Quickclaim.

- Coordinate return-to-work plans in collaboration with injured employees, managers, unions, and medical providers.

- Act as liaison between stakeholders such as insurers, legal teams, WorkSafe, investigators, and rehabilitation providers.

- Prepare and submit required reports, including first 10-day updates and regular performance reports.

- Oversee purchase orders and ensure timely processing of WorkCover-related invoices with Payroll and Accounts Payable.

- Support training development and delivery for injury and medical management activities.

- Provide general administrative support to the Injury Management and broader Safety team, including meeting coordination.

About you

To be successful in the position ideally you will have:

- Solid understanding of the WIRC Act and WorkCover legislation.

- Proven experience in end-to-end WorkCover claims and entitlement management.

- Skilled in early intervention and personalised case management strategies.

- Ability to manage complex situations with professionalism and timely resolution.

- Familiarity with claims milestones, including entitlement calculations and processing.

- Strong drive to apply relevant qualifications or customer-focused experience in injury management.

- Knowledge of tram classes is an advantage, but not essential.

- Proficient in Elumina, Quickclaim, and Microsoft Office applications.

- Strong verbal and written communication skills, with the ability to engage diverse stakeholders.

- Effective case management aligned with Just and Fair Culture principles.

- Skilled in facilitating return-to-work discussions and stakeholder collaboration.

- Analytical mindset with sound problem-solving, planning, and administrative abilities.

- Awareness of financial implications related to workers’ compensation and premium management.

Why Yarra Trams?

At Yarra Trams, we foster a workplace grounded in respect, celebrating diversity and embracing inclusivity. You’ll also enjoy the following benefits:

- A free travel pass for Victoria’s Public Transport Network

- Competitive salary and great conditions

- A commitment to your health and wellbeing including free flu vax, discounted gym membership, and access to our Employee Assistance Program (EAP)

- Paid Parental Leave for primary caregivers

About Yarra Trams

Yarra Trams is proudly operated by Yarra Journey Makers, a joint venture between Transdev Australia and John Holland. We work with the Department of Transport and Planning, alongside its transport agencies and operators to provide a fully integrated, sustainable transport service for the people of Melbourne.

We’re all Journey Makers, connecting people and communities across Melbourne. We’re committed to caring for each other, our passengers, and the communities we serve. Our Diversity & Inclusion Strategy is a key pillar and as an equal opportunity employer, we value diversity and encourage candidates of all ages, those with disabilities, and people of Aboriginal and Torres Strait Islander heritage to apply.

Please note, our selection process includes pre-employment checks, such as a police check and a medical assessment. Yarra Trams employees are required to adhere to Yarra Trams Policies and Procedures such as, but not limited to, Health and Safety Policy, Equal Employment Opportunity & Workplace Bullying Policy, Drug and Alcohol Management Program Policy (including drug and alcohol testing programs).

If you would like further details about an advertised role, or if you require an adjustment in the application process, or any other information in alternate formats please email careers@yarratrams.com.au or call 1800 800 007

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