Guest Service Agent Part Time Holiday Inn

5 days ago

Geelong, Australia Holiday Inn Full time

Truly exceptional hotel experiences go beyond comfortable rooms and scenic views. That’s why we’re seeking Guest Service Agents who are passionate about creating lasting memories through personalized service, a friendly smile, and the ability to make every guest feel valued. From check-in to check-out, you’ll play a key role in delivering seamless service and ensuring every guest’s stay is nothing short of extraordinary.

**Your day to day**

We are looking for enthusiastic hotel professional to join our Front Office team as Guest Service Agent. You will be responsible for creating a memorable welcome experience during check in and leaving a lasting impression with our guests through out their stay as well as on departure.

**What we need from you**
- Ideally you will have previous hotel experience in a front office environment and a real passion for delivering great customer service.
- You're known for your dynamic personality and superior communication skills.
- The roles hours of work will be a rotating roster shifts between 7am to 11pm over 7 days.
- Opera knowledge is highly desirable.

**How do I deliver this?**

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
- True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- True Responsiveness: is about providing guests with what they need, and doing so in a timely

and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

**What we offer**

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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