Recovery & Support Specialist

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Your Employee Benefits Include**
- Hybrid working - 2 days in the office either in Sydney or Melbourne
- A secure full time and permanent job opportunity
- A generous company paid life insurance and super plan.
- Recognition and reward programs that acknowledge great work.
- Diverse business with multiple career pathways - we have over 30% internal mobility.

**Job Description**:
A key focus of the role is to optimise recovery outcomes within the IP and TPD portfolios and support Claims Consultants to build their capability to develop return to health and work strategies and implement activities to adequately address barriers to return to health / work.

In this role you will,
- Ensure compliance with TAL policies, procedures and guidelines procedures, as well as external regulations and guidelines
- Conduct targeted reviews on IP and TPD claims with the Team Manager to identify appropriate strategies and activities
- Liaise with the pre-injury employer in relation to the identification of suitable or equivalent pre-injury duties and return to work planning
- Oversee third party vendor quality and performance contribution in conjunction with Health Services to ensure appropriate service delivery for Claims
- Collaborate with the Health Services team to ensure a consistent best practice approach
- Drive processes to support the identification of claims at risk of prolonged recovery, identify modifiable barriers to return to health and work and implement strategies leading to successful claim outcomes
- Coach Claims Consultants in planning for and executing contact with internal and external stakeholders on medical and return to work matters, to ensure the timely and quality management of claims

**Qualifications**:
To be successful in this role you will have,
- Allied health qualification in Physiotherapy, Occupational Therapy, Rehabilitation Counselling, Psychologist or Exercise Physiology.
- Demonstrated experience in a similar role within an Occupational or Vocational Rehabilitation field or other allied health discipline.
- Ability to identify and develop strategies to overcome biopsychosocial issues.
- Knowledge and experience working in compensable disability management environment (Life incl. IP and TPD)
- Knowledge/experience in the provision of effective rehabilitation services.
- Ability to coach and impart knowledge, including an uplift of skills of case managers.
- Strong written and verbal communication, negotiation and influencing.
- Ability to provide excellent customer service to a wide range of clients and stakeholders.

Additional Information

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time during the process.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to hold AWEI Bronze Status. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present and emerging.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.