Anz Smb Sales Team Leader

Company Description
**Join a movement in which everyone can win.** We started a movement in which everyone can win - shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe.

Founded five years ago in Sydney, Australia, Afterpay has millions of active customers globally and is offered at the world’s best retailers around the world including eBay, The Iconic, Myer, Foot Locker, Adore Beauty, Mac Cosmetics, Kathmandu and many others. Afterpay is on a mission to power an economy in which everyone wins.

**Afterpay** is completely free for customers who pay on time - helping people spend responsibly without incurring interest, fees or extended debt. Afterpay empowers customers to access the things they want and need, while still allowing them to maintain financial wellness and control, by splitting payments in four, for both online and in-store purchases. Afterpay is deeply committed to delivering positive outcomes for customers. We are focused on supporting our community of shoppers.

We trust in the next generation and share a vision of a more accessible and sustainable world in which people are rewarded for doing the right thing.

**Job Description**:
As one of Afterpay's **SMB Acquisition Team Leaders**, you will lead a team of Inbound and Outbound Account Associates and Executives responsible for driving Afterpay’s continual growth by building relationships with prospective SMBs, through qualifying and converting inbound and outbound leads. While there is a lot of room to learn and develop, we’re looking for a leader that thrives in a challenging, fast paced environment, has a passion for coaching and developing team members, and possesses the ability to strategically increase efficiency and exceed sales targets.

Lastly, and most importantly, we want you to be passionate about Afterpay and what we stand for, for both our merchants and customers.

**We are much more than our job descriptions, but here’s where you will begin**
- Hire, onboard, develop and retain world-class talent that aligns to our career pathway levels
- Provide regular coaching, feedback and professional development
- Create and maintain a culture of best practise on your team in: adherence with process and system guidelines, quality of merchant experience, and compliant sales methods
- Manage team time and priorities by maintaining an operating rhythm focused on merchant experience and pipeline progression
- Manage daily, weekly and monthly performance of your team to ensure monthly KPIs & targets are exceeded
- Provide reporting on lead pipeline, conversion rates and rep activity - closely monitoring these metrics with a focus on increasing productivity, opportunity closure and GMV growth
- Collaborate cross-functionally with Sales Leadership, Operations, Compliance, Integrations, Risk, Marketing, and Finance as you lead the team to success

**Qualifications**:
Like us, you’ll be deeply committed to delivering positive outcomes for customers and passionate about shaping the future of Afterpay.
- You see opportunities for new business and sales process optimisation at every turn
- Your vision inspires both your team and stakeholders, you influence and negotiate to achieve beneficial outcomes for our SMB Team
- You maintain a forward focused big picture vision - and understand our volume requires documented and repeatable actions to coach to
- You are comfortable managing high volume interaction and systematic sales processes
- You use data and insights to think through and solve complex problems
- You have experience using tools such as Salesforce or Aircall
- Your head will be abuzz with things we should be doing - managing your sales pipeline, interpreting data to support merchant conversations and meeting sales metrics and targets
- You may have previous retail or payments industry experience but this is not necessary
- You demonstrate self awareness, reflecting on your performance, seeking and implementing feedback on leadership skills development
- You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.

Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations