
Customer Care Coordinator
2 weeks ago
**At Lorna Jane**:
- We think customer, they are at the heart of everything we do.
- We are accountable, we take personal responsibility for our results and our growth, and we think, act and make decisions with intention.
- We challenge the status quo, we are game changers, the world has enough followers.
- We are hungry for success, and we never give up on achieving our goals.
- We believe in each other, we are one team, inspiring each other to achieve success.
About the Role
We are looking for a Customer Care Coordinator based in our Head Office. You will be responsible for amplifying brand service culture by creating solutions to engage and connect with Lorna Jane customers globally.
This role will see you...
- Connecting with our LJ customer via Live Chat
- Handing customer queries and escalations in a professional manner to offer solutions
- Educate, engage & style our customer to support with a seamless online experience
- Maintaining KPI’s and benchmarks to ensure a high-quality service standard
- Working with internal and external parties to investigate all customer queries to solve and resolve
- Collecting and communicating customer insights to the business to drive positive change.
About you...
- You possess amazing customer service skills that are tried and tested in a customer facing environment
- Communicate effectively with speed and accuracy typing
- A strong customer focus and service mindset
- Ability to remain composed when faced with a challenging situation
- You have a passion for Lorna Jane and the Active Living Philosophy
What’s in it for you?
- Generous discount off the latest Lorna Jane Activewear
- Work for an iconic and innovative Australian brand, that champions Active Living and sustainability.
- On-site parking
- Continuous on-the-job coaching and development
- Choice of roster: Tuesday to Friday (either 7am-3pm or 11am-7pm)
- Saturday shift is 7am-3pm only
- You must have the legal right to live and work in Australia to apply.
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