Customer Success Manager

2 weeks ago

Sydney, Australia NEXTDC Full time

Company Description

At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies.

As an Australian head officed, ASX100 listed company we currently operate 12 data centres across Australian 6 cities, with future national and international expansion planned.

At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.

**Job Description**:
As the Customer Engagement Manager, you will own the success of NEXTDC’s Hyperscale Customers ensuring a seamless experience throughout the customer’s lifecycle. You will be the Customer Representative being their voice and advocate within NEXTDC.
- Act as the trusted conduit between NEXTDC and the Customer
- Develop and maintain a trusted advisor relationship with Customer stakeholders and internal teams
- Ensure customer request, requirement, or contractual deliverable is provided in a timely manner and in line with Customer expectations/contractual obligations.
- Communicate clearly and concisely ensuring any formal communications such as Business Reviews, progress reports or minutes are distributed within the specified / agreed to timeframe.
- Participate in ongoing client service review meetings, covering performance, service improvements, quality and processes.
- Develop a deep understanding of NEXTDC’s products whilst ensuring clients are aware of the company’s products and services

**Qualifications**:

- You are a team player who effectively communicates, integrates, motivates and builds relationships with cross-functional internal and external stakeholders to ensure consistent Customer experience through the Customer lifecycle.
- You have a passion for building relationships and adding value to customer experience
- Continuously looking for ways to improve process efficiencies and effectiveness.
- Highly developed critical thinking

This opportunity will see you working with world leaders in our space. Join our journey now and be an integral part of our success.

**What you bring**:

- 3 + years senior experience in Customer facing/relationship management role supporting large or complex customers
- 5-7 + years’ experience in Service Delivery and Project Manager
- Strong knowledge of Project Management methodology and principles
- Proficient with Microsoft Office Suite and MS Project
- Experience with Salesforce and SNOW, desirable
- Data Centre experience, desirable

Additional Information
- Opportunity to be a vital part of NEXTDC
- Inclusive, diverse and values-driven working culture
- Hybrid working practices
- Awesome employee benefits (gifted share options, NEXTDC days, volunteer days, professional development, holistic wellbeing and mental health programs and more)
- Great opportunities to progress within our company (grow as we grow)

**Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.**

**Make NEXTDC your next move.

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