Client Success Manager

We're looking for a Client Success Manager to work with our clients across all phases from pre-sales to relationship management to provide them with an amazing and differentiating experience. You'll be part of a scaling company of experts in their fields where you will have a clear focus and ownership space. If you are someone that currently works in the **OTC Derivatives or in the Regulatory Reporting** industry, thinks like an owner, thrives in a fast-paced environment, and wants to make an immediate and lasting impact - this role is THE role for you.

**About us**:
We are a VC backed fintech with a live product in the regulatory trade reporting space and growing list of institutional clients. Our product journey has started in the US with expanded services covering Canada, UK, EU, Australia and Singapore. If you want to join a scale-up that is going to provide growth and ownership, keep reading.

KOR is a company built on leading edge cloud technology built by industry domain experts and world class in-house engineering. We're on a mission to innovate B2B trade servicing starting with regulatory reporting in time for a global wave of mandated changes hitting all segments of market participants across OTC derivatives transactions. We’re solving the most challenging problems around by bringing fresh designs and solutions to data utility, quality, and processing inefficiencies... while unlocking insane value for clients.

Teamwork and laser focus are central to everything we do at KOR. With the right support, we believe small independent teams with deep expertises achieve better results and encourage skilled people to take responsibility and grow their careers. We live by the mantra of work humble, work smart, and work together.

**Responsibilities of this key role**:
As a Client Success Manager at KOR you will be the go-to person for our clients. We have invested heavily in automation, self-service and on demand knowledge so that your client interactions are more premium value. Expect to work closely with clients across all levels of seniority and equally across the KOR internal team to deliver joyful experiences.

This role depends on excellent communication, flexibility, and an enterprising attitude and these tops responsibilities:

- Primary contact for current client inquiries on business, domain, product and technical areas
- First reviewer, validator and triage of technical escalations
- Drive account growth
- Expand revenue in accounts through pre-sales and existing client sales opportunities
- Influence lifetime value through higher product adoption, client satisfaction and overall health scores
- Organize, contribute and participate in KOR working groups as necessitated
- Define and optimize client lifecycle by requesting, tracking and participating in programs and initiatives to improve engagement based on client segmentation and leading a culture of continuous improvement

**About you**:
You are excited about the opportunity to have a big voice and to put your fingerprints all over client experiences and their business outcomes. You thrive in collaborating with team members and playing a team sport to maximum impact. Taking ownership is something that represents you. You excel working in a very mission-driven, fast-paced environment, and you keep the focus on results.

Additionally, you tick the following boxes:

- You have +4 years of **OTC Derivatives or Regulatory Reporting**experience (preferably vendor or back office)
- You are client obsessed and drive toward the best outcome for a client
- You bring along excellent communication, analysis and organizational skills

At KOR, company culture and fit to it is everything to us. We are looking for an open-minded, humble, driven, communicative, team-player to join us.

**What we have to offer**:

- Culture of trust, empowerment, and constructive feedback
- Competitive salary
- Fully Remote
- A span of control that matches your ambitions and skills
- Tell us what else is important to you

Above and beyond this, we will provide a commitment to a genuine balanced relationship. We will listen to you, take your needs and wishes seriously, and work to help you grow professionally.

So, if you're a person who wants the chance to grow, join a company that will value what you do and helps you to achieve your goals.