Customer Advisor

**Work type**: Permanent Full time, Permanent Part time
**Location**: Aust - VIC Metro
- **Be supported to grow your career at NAB**:

- **Make a genuine difference through the work you do**:

- **Work in a collaborative and inclusive team environment**

**Your new role awaits **Our Retail staff really are the face of NAB - and this Customer Advisor role is no exception. This is a fantastic opportunity to showcase your customer service skills and deliver a memorable experience to our customers in each and every interaction. Supporting our **Melton West **branch, you will deliver a high level of service to customers while processing general banking transactions, answering their questions and queries, and educating customers on NAB’s suite of products and services that will add value to their banking package. No two days are ever the same in our Retail roles, so if you’re inspired by working as part of a vibrant, energetic team while helping customers kick their goals, then this could be a fantastic opportunity for you.

**HOURS**:9.15am-4.15pm Monday to Thursday and 9.15am-5.15pm Friday**.**

**A typical day will include**
- Engaging with customers & delivering on our signature customer experience promise with every interaction
- Maintaining an in-depth knowledge of NAB’s products and services, informing customers of suitable options that best suit their needs
- Assisting our customers with account opening, unsecured Lending and banking transactions.
- Demonstrating our Smarter Banking options (self-service & digital) to customers to help make their banking simple and easy
- Continuous training and development to support your career aspirations

**What you will bring**
- A passion for delivering an amazing experience to customers, with the will to go the extra mile
- An ability to work collaboratively as a team and a will to deliver NAB’s signature customer experience
- Resilience, self-motivation and lots of energy
- A keen eye for detail that ensures transactions are completed efficiently and accurately
- An appreciation for inclusion and the diversity of our customers

All new Customer Advisors receive NAB’s tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary, fantastic career-growth opportunities, as well as the support of the NAB brand boldly backing you as you deliver an amazing experience to our customers.

**A diverse and inclusive workplace works better for everyone.**

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

**About us**

NAB has a long and proud heritage, serving the Australian community for more than 160 years. We have a national team of over 5,400 passionate professionals helping millions of our customers across a network of over 600 Retail branches. We engage, educate and serve our customers to help make their banking simple and easy. Our Bankers are respected and recognised within their communities for the value they bring.

**NAB, invested in **YOU**

With more than 35,000 people serving 10 million customers in Australia and around the world we are proud to have dedicated $70 billion to help address climate change, be recognised as a Gold and Platinum Qualified employer for LGBTI Inclusion by AWEI, and endorsed as an employer for Women by Work180. We support our colleagues to be their best by offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. For more information please visit here.

If you think this role is the right fit for you, we invite you to.

**To be eligible to apply, you must have Australian or New Zealand citizenship or Permanent Residency status.**

**Please note: screening and interviews may be conducted prior to the closing of this job advertisement.