Student Services Officer

5 hours ago


Liverpool, Australia Australian Global College Pty Ltd Full time

**About Us**
Australian Global College (AGC) is a dynamic and growing vocational education provider based in Sydney. We offer a range of nationally accredited courses to both domestic and international students, with a strong focus on student success and global opportunities. As we expand, we are looking for a passionate and student-focused individual to join our team.

**About the Role**
We are seeking a **Student Services Officer** with strong experience in **RTO compliance and PRISMS**, who is passionate about helping students succeed and ensuring the college’s operations meet regulatory standards.

**Key Responsibilities**
- Act as the first point of contact for student enquiries and support
- Assist with enrolment, orientation, and issuing of COEs via **PRISMS**:

- Maintain and update student data in the **Student Management System** (Moodle)
- Prepare and submit reports to the RTO Manager and compliance team
- Assist with ASQA and CRICOS audits through data preparation and policy implementation
- Coordinate with trainers and admin team for student follow-ups and interventions
- Issue formal letters (deferral, suspension, course extension, etc.) and maintain accurate records
- Support the planning and delivery of student events, satisfaction surveys, and feedback

**Why Work with Us?**
Be part of a multicultural and supportive team
Opportunity to work across both student services and compliance
Career development and training provided
Convenient Sydney CBD location

**Job Type**: Part-time

Pay: $43,937.94 - $113,012.02 per year

Expected hours: 20 per week

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Liverpool NSW 2170


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