Facility Manager

**Are you a dynamic leader with a passion for aquatics and facility management?**

City Venue Management is excited to welcome a Facility Manager to lead our operations at our iconic Centenary and Spring Hill Baths locations. This is an exceptional opportunity for an experienced professional to drive operational excellence, lead a high-performing team, and create vibrant community connections in a fast-paced and rewarding environment.

As Facility Manager, you will oversee all aspects of the facility from aquatic programs and fitness services to customer experience and team leadership making this venue a leading destination for fitness, wellbeing and community involvement.

**Why Join Us?**:
**Lead & Impact** - Own the performance and direction of a flagship venue, delivering results that impact both customers and staff.

**Shape the Future of Aquatics** - Oversee the full scope of aquatic programs and services, from learn-to-swim through to high-performance training, while ensuring continuous innovation in service delivery.

**Career Growth** - Benefit from structured development pathways, participate in our bimonthly Citipedia managers conference, and mentor emerging leaders.

**Supportive Environment** - Join a forward-thinking leadership team that values initiative, collaboration, and purpose-driven work.

**Competitive Package** - Enjoy a generous salary plus Fitness Passport, free venue access, discounted lessons, and more

**What We’re Looking For**

**Operational Leadership & Facility Management**
Lead end-to-end operations at Centenary Aquatic Centre and Spring Hill Baths, ensuring consistency, quality, and compliance across aquatic, gym, and customer service areas. Champion health and safety, risk mitigation, and continuous facility improvement, while monitoring performance and delivering strategic plans aligned with organisational goals.

**Team Leadership & Development**
Inspire, mentor, and lead a dynamic team of supervisors, instructors, lifeguards, and front-of-house staff. Build a strong leadership pipeline, embed a culture of accountability and connection, and deliver performance outcomes through effective workforce planning and engagement strategies.

**Program & Experience Delivery**
Ensure best-practice delivery of aquatic and fitness programs. Collaborate with program managers to drive quality and participation, uphold high service standards, and evolve offerings based on data, feedback, and industry trends. Champion a customer-first culture at every touchpoint.

**Business Development & Community Engagement**
Grow venue participation through strategic partnerships, local engagement, and marketing initiatives. Build strong relationships with schools, sporting clubs, and community organisations, using insights and reporting tools to enhance decision-making and business outcomes.

**About You**

You are an experienced Facility or General Manager with a strong background in aquatics, health, or fitness. You bring:

- Success managing complex, high-volume facilities.
- Exceptional leadership and operational management skills.
- Deep knowledge of aquatic operations, compliance, and industry standards.
- Proven ability to lead large, diverse teams with energy and professionalism.
- Commitment to outstanding customer service and community connection.
- Strong business acumen, budgeting, and performance reporting experience.

If you’re ready to lead one of our iconic aquatic centres and create inspiring spaces for the community, we want to hear from you

***:
**About Us**:
City Venue Management is a specialist facility management company operating aquatic centres and health clubs from the Gold Coast through to the Sunshine Coast, west to Toowoomba, north to Townsville and across New South Wales. With 42 venues and counting, CVM is growing fast—and so are the opportunities for passionate professionals.

***:
**Our Commitment to Safety**:
Child safety is paramount at CVM. We're unwavering in our commitment to the health, safety, and well-being of every person who visits our facilities. We maintain a safe and comfortable learning environment, adhering strictly to all relevant policies and procedures. Our proactive and preventative approach includes regular and extensive training and development, informed by our core values and our partnership with Child Safeguard, the leading independent child protection experts in our industry.