Communications Manager

Communications Manager - 6 & 12 months fixed term opportunities

**See yourself in our team**

As part of our ongoing efforts to transform how we communicate to customers when things go wrong, we are creating an exciting new opportunity for a **Communications Manager** supporting the Service Assurance team, Business Banking Services.

Service Assurance supports Business Banking during major service outages, ensuring major incidents that impact business customers are proactively fixed as a priority. Working closely with our Marketing & Corporate Affairs team, we ensure our customers and staff are kept informed via various internal and external communication channels.

**Do work that matters**

We have two positions currently available within the team for a Communications Manager - a 12-month and a 6-month fixed term contract/secondment, bothwith a view to permanency for a Communications Manager to revamp our communications framework, modernise our channels of communication and refresh customer communications. This role will be critical in supporting the Bank transform how we support customers when things go wrong, so we can deliver on our aspiration of NPS +30.

**Key responsibilities**:

- Contribute towards the targeted customer communication in response to major incidents
- Contribute to the development and implementation of impactful communications strategies to support Business Banking, review communication to customers and frontline staff.
- Develop and execute effective communication strategies that align with CBA's purpose 'Building a brighter future for all'.
- Deliver communication strategies across a portfolio of areas of the business banking and may also contribute to the delivery of strategies
- Manage, develop and measure effectiveness of communication channels.
- Develop close working relationships with teams across Marketing & Corporate Affairs, Segments & BB Technology to align communication on IBB and Group wide campaigns to drive greater impact.
- Have a keen sense for potential risk and reputational issues and effectively manage risk as it relates to your role.
- Contribute to an inclusive, welcoming and respectful team culture.
- May be required to be on-call 24x7 to review customer communications in the event of an incident.

**We're interested in hearing from people who possess**
- Demonstrated experience in Customer Communication/Corporate Affairs or an equivalent role in either in-house or PR agency.
- A passion for delivering effective communications, be results-orientated, technically expert and able to contribute to and execute strategic programs of work and tactical activities. With proven written communication skills, you will have communications and change media relations experience as well as a sound knowledge of internal channels, with a keen interest and knowledge of public affairs.
- You thrive in fast-paced environments and working under pressure.
- Experience in financial services will be highly regarded either through agency or in house. You will need knowledge and experience in dealing with financial and consumer media and have experience in preparing briefing materials for issues management.
- Understanding of articulating the technical response to a customer (non-technical) response, with exposure to technology focussed communications.
- Strong stakeholder management, communication and collaboration skills, and experience working with senior stakeholders.
- Demonstrated experience in enhancing communications strategy and optimising communication channels.

If this sounds interesting to you, please

**Working at CommBank**

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

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Advertising End Date: 08/12/2024

Job ID REQ220378