Injury Management Specialist

**Injury Management Specialist**:
NSW - Sydney CBD Workers Compensation Full Time

**THE ROLE**

This role is **full time** and will involve reviewing and providing customer treatment and rehabilitation advice and coaching to our claims case managers on various matters including:

- Rehabilitation Provider Referrals
- Treatment reviews and determinations
- Minor/Non-Minor Injury Decisions
- Development of Return to Work/Health strategies on claims

This role is based in **Sydney**, however as part of the Compulsory Third Party (CTP) team you will be part of a wider group that includes teams in Brisbane, Adelaide and Melbourne.

**YOUR RESPONSIBILITIES**
- Utilise reporting and systems available to identify and ensure daily compliance and legislative requirements are completed within timeframes along with sound data quality.
- Supporting Case Managers alongside the Team Leader and the Technical Specialists through the course of their day to achieve their daily activities to a high quality.
- Participate in regular panel reviews with Case Managers and key stakeholders focused on capability uplift in claims management strategy and project outcomes.
- Review treatment requests and provide support and coaching to meet quality standards and compliance to ensure decisions are fair, reasonable and accord with the relevant legislation, regulations, and guidelines.
- Communicate with internal and external stakeholders.
- Support Case Managers in areas such as medical spend initiatives and approval of payment of medical, hospital and rehabilitation expenses.
- Provide regular training to Case Managers & other Specialists where there is opportunity for continuous improvement or changes in process and/or legislation.
- In conjunction with the Team Leader identify, develop, and implement effective strategies to support the achievement of key performance and remuneration measures.
- Providing review and sign off on decisions Minor/Non-Minor Injuries, treatment, and other injury management requirements.

**ABOUT YOU**
- You enjoy sharing knowledge and coaching.
- Strong oral and writer communication skills and a passion for working in a team environment to achieve outcomes, customer focused approach and someone who loves attention to detail.
- Demonstrated experience in Injury management, particularly high risk significant injury claims.
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science, Nursing, or other Allied Health Field), is required.
- Experience in injury management in rehabilitation/insurance/workers compensation is desirable.

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.
- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

**_EML provides career opportunities and great employee benefits. For more information on EML’s employee benefits please visit your Employee Hub _**_here._