Financial Services Trainee

Posted: 01/05/2025

Closing Date: 01/06/2025

Job Type: Contract

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have an entry-level Financial Services Traineeship available at our Collingwood office within our Contact Centre Team. **Our** **traineeships are full time for 12 months** and provide a great opportunity for individuals who have limited work experience and have not undertaken study since finishing school.

Bank Australia offers a high-quality traineeship program in a supportive environment. Trainees will experience working in a professional and successful banking organisation dedicated to responsible banking while undertaking a Certificate III in Financial Services.

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options and competitive salary and benefits.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We are the first bank in the world to own its own Conservation Reserve - which we use to protect threatened species and involve staff in conservation.
- A wonderful and supportive work culture.

**What you will be doing**
- Develop and refine your customer service skills (interpersonal, verbal and written)
- Improve your administration, time management and problem-solving skills
- Gain a good working knowledge and understanding of banking practices, policies and processes
- Build a solid foundational understanding of the banking sector
- Learn new systems and banking processes
- Be part of and experience a professional work environment
- Complete the Financial Services Reform Act (FSRA Tier 2) certification, enabling you to establish client relationships and analyse needs, negotiate client solutions, general and personal advice on general insurance
- Complete the Certificate III in Financial Services.

**What you will bring**
- Demonstrated dedication to outstanding customer service focus and delivery
- Adaptability and ability to prioritise work to meet deadlines
- Good communication skills
- A strong work ethic and professional presentation
- Ability to work independently as well as part of a team
- Flexibility and good attention to detail
- Some administration skills and experience highly desirable
- Positive and flexible attitude and desire to develop, learn and expand skills
- Good level of PC literacy
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

A salary will be paid in accordance with the Banking, Finance and Insurance Award 2020.