Manager Aml/kyc

Posted: 21/01/2025

Closing Date: 04/02/2025

Job Type: Permanent - Full Time

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be part of a movement creating a fairer and more just world.

We’re growing fast as more people choose to align their banking with their values. We’re a customer owned, B Corp certified bank. We empower our staff and 185,000+ customers to be part of the clean money movement.

We currently have a permanent, full time opportunity for an AML / KYC Manager to join our Risk and Compliance division. This role will be based in our Collingwood head office and will report to the Chief Risk Officer.

The Anti-Money Laundering / Know Your Customer (AML / KYC) Manager will be responsible for leading the dedicated team who investigate, resolve and report all AML/KYC events to the quality and standard as required under the bank’s AML / CTF program. The role will provide leadership, staff development, and provide coaching to the Financial Intelligence AML/KYC analysts (4-8 direct reports) to ensure that Bank Australia’s AML / CTF operational response is managed effectively and efficiently in accordance with Bank Australia’s AML / CTF Program

**Why join us**
- We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Provide leadership, coaching, development and support AML/KYC team
- Develop and manage the team’s workflow across multiple functions to ensure they are able to adapt to the evolving financial crime environment as well as changing regulations and expectations
- Lead complex investigations and provide recommendations in regards to customer relationship ie to off-board customers (Exit), or high risk customers where required
- Provide expertise to support customer-facing teams in relation to AML relating to on-boarding and customer maintenance queries
- Collaborate with Quality and Education Lead and AML Analytics Specialist to provide feedback, develop and improve AML and KYC typologies and rule scenarios
- Provide management information and insight to assist in reporting requirements for risk committees as required
- Maintain a thorough working knowledge of the AML / CTF Act and rules together with the banks AML / CTF Program (Parts A & B) and associated procedures and make recommendations to Chief Risk Officer and Compliance as to how the AML/KYC team can efficiently and effectively meet the compliance program commitments
- Manage third party dependencies across the value chain providing expertise to ensure service performance is achieved
- Provide expertise in internal and external industry forums (ABA, COBA, AUSTRAC) to share key learnings and industry insights and liaise with Law Enforcement and other financial institutions as required
- Lead education sessions internally (at all levels) to ensure the bank is meeting its obligations of AML/CTF training.

**What you will bring**
- Relevant experience leading diverse and complex teams
- Solid previous experience in financial services or financial crime industry (AML/CTF)
- The capacity to lead, motivate and participate in a team environment
- Change management and continuous improvement experience
- Excellent written and verbal communication skills, including the ability to interpret technical compliance concepts into a format that drives understanding and outcomes
- The ability to influence across all levels of the organisation
- Demonstrated ability to coach and train both technical and softer skill sets in an on
- the
- job environment
- Ability to manage conflict satisfactorily and to solve pro