Health Education

**Job no**: 0040908
**Location**:Parkville
**Role type**:Part-time (0.6 - 0.8 FTE); Continuing
**Faculty**:Faculty of Medicine, Dentistry and Health Sciences
**Department/School**:Melbourne Medical School, Department of Paediatrics
**Salary**:UOM 5 - $79,961 - $91,844 (pro rata for part-time) p.a. plus 17% super
- **Opportunity to support cutting-edge education and healthcare initiatives in a purpose-built precinct.**:

- **Work in a dynamic team, providing essential technical support and maintaining state-of-the-art equipment.**:

- **$79,961 - $91,844 p.a., plus 17% super, and benefits**

**About the Role**
This is an exciting opportunity for a technically skilled individual to join the Health, Education & Learning Precinct (HELP) team as a Support Officer. In this role, you will play a vital part in providing user support and maintaining equipment and facilities in the HELP, ensuring a smooth and efficient operation of the precinct. With the unique combination of supporting both the Department of Paediatrics and the Royal Children's Hospital, you will have the opportunity to work with a diverse team and make a meaningful impact on the education and healthcare community. Join us and be at the forefront of supporting cutting-edge learning and research initiatives in a dynamic and rewarding environment.

Your responsibilities will include:

- Providing comprehensive IT support and troubleshooting for users of the HELP facilities, ensuring optimal service and minimising issues.
- Managing room bookings, adhering to guidelines, and developing innovative technical solutions for users' educational goals.
- Offering IT and AV support to the Department of Paediatrics, including procurement, installation, maintenance, and monitoring of equipment and software.
- Supporting onsite, hybrid, and online conferences and meetings, including scheduling, technical assistance, troubleshooting, and video editing.

**Who We Are Looking For**
You possess excellent communication and interpersonal skills, with the ability to collaborate effectively across various sectors. Your strong organisational abilities enable you to meet deadlines in a dynamic environment. You have a proven track record of maintaining and improving operational processes and excel both independently and as a valuable team member.

You will also have:

- Tertiary qualification and/or experience in face-to-face technical end-user support or an equivalent combination of relevant experience and education/training.
- Analytical and problem-solving skills, including diagnosing technical IT/AV user issues, developing processes, and designing innovative solutions for effective service delivery.

For further information regarding responsibilities and requirements, please refer to the attached PD.
- This position requires the incumbent to hold a current and _valid Working with Children Check_ to ensure the University provides a safe environment for everyone._

**Please note: Visa sponsorship is not available for this position**. This role requires current valid work rights for Australia.

**Your New Team - “ Department of Paediatrics “**
The Department of Paediatrics, a flagship representation of the University's partnership with the Royal Children's Hospital, offers a unique opportunity for impactful work in child and adolescent health. With a diverse team of academic and professional staff, the department is dedicated to delivering high-quality teaching and research. As a member of this department, you will contribute to shaping child and youth health policy at a national and state level, making a significant difference in the lives of children, adolescents, and their families. Join us in our vision to create an integrated institute that benefits child and adolescent health, working alongside esteemed partners such as The Royal Children's Hospital and the Murdoch Children's Research Institute.

**What We Offer You**
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits, including generous leave provisions, salary packaging, health and well-being services and discounts on graduate courses. For more information, check out our benefits page

**About the University of Melbourne**
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn.

**Be Yourself**
We value the unique backgrounds, experiences and contributions that each person brings to our community. For more information, please visit our Diversity and Inclusion page.

We encourage and welcome applicants from diverse backgrounds.

**Aboriginal and Torres Strait Islander Applicants**
We recognise that reconciliation is central to our purpose. For more information, please visit our Reconciliation page.

**Join Us**
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