Japanese Support Coordinator

1 week ago


Sydney, Australia Real Time Australia Full time

Be a part of a highly supportive & multi-cultural
- Global Support team
- Flexible hybrid setup (WFH +onsite work in their amazing Sydney CBD office)
- Initial 12 Mos contract (w/ potential for FT conversion)

Unique opportunity to join 1 of the Top Fortune 100 Cloud Companies to work for in the world

**Role: Japanese RMR**

We are seeking a self-motivated & passionate **Resource Management Rep**_ _**who will be responsible for the queue management, assignment of incident cases & workforce scheduling for a highly talented Japanese Support Delivery team (Schedule may follow JST).

**What you'll be doing**:

- Review arriving cases for the determination of correct assignment group and categorization.
- Work with tools, other dispatchers, team leads and managers to determine the best SME to handle the case.
- Monitor incoming queues and transfer queues for new cases and cases that need to be reassigned.

**What we're looking for**:

- Native-level Japanese proficiency with a good command of English language
- Good experience working in a Customer Service or Customer support environment
- Any relevant experience working w/ ITSM, Automation systems, Ticketing platforms or similar tools
- IT/Computer Science or Business-related degree or equivalent industry experience

**What awaits you**:
You can look forward to an exciting & innovative tech culture, state of the art facilities, very supportive environment, flexible WFH/Hybrid setup & the opportunity to learn from Industry experts.



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