Customer Service Officer

2 days ago

Dandenong, Australia Sharp & Carter Full time

Dandenong location | On-site parking
- Young, dynamic & engaging company culture
- Rewarding salary on offer

**About the role**

Our client is seeking a motivated and collaborative individual to provide Customer Service support to their tight-knit team. As a people-person, you must enjoy working in a fast-paced and dynamic team environment. The ideal individual will have great interpersonal skills and will be keen to learn and develop their knowledge.

**Responsibilities**

Your responsibilities will include but are not limited to;
- Answering and responding to a high volume of calls
- Handling and resolving complaints
- Processing orders
- Booking appointments
- Update the system with customer and client information
- Respond to queries from staff, including transferring calls and providing messages to the appropriate staff member
- Assist management with administration duties and tasks as required
- Prepare documents for internal and external use
- All further administrative duties including creation/collation of documents, filling, scanning and other ad-hoc duties

**Skills / Experience**
- Computer literate at intermediate-advanced level including (MS office suite & internet)
- Excellent telephone manner, communication skills and customer service
- Experience within an administration support role
- Discretion in relation to confidential information
- Proactive, flexible approach to completion of work
- The ability to provide effective and appropriate information to a variety of people
- Excellent written and communication skills
- Strong organisational and administrative skills, including an ability to prioritise workloads, meet deadlines and manage a varied workload, in a busy professional environment
- Demonstrated ability to take initiative in problem solving and in exercising judgement

**About our client**

Due to growth within the team, our client is looking for a friendly and confident individual who can provide effective Customer Service support to their customers. This permanent role, conveniently located in Melbourne's South East, allows room to learn and develop, and requires a can-do attitude.

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