Product Manager

At ING Australia, we value diversity and individuality, recognizing that each person's uniqueness sets them apart. Our career opportunities are designed to match your distinctiveness, offering a global platform, an inclusive environment, and cutting-edge technology to empower you to excel.
Currently, we are seeking a Product Manager - Proposition to join our Business Banking team.
You will need to come from an extensive Business Banking or Transactional Banking background.
Business Banking stands as a pivotal element in ING's overarching strategy, positioned as the third segment bridging Private Individuals and Wholesale Banking. Our segment caters to three customer categories: Self-employed & Micro companies, SMEs, and Mid-Corporates. These clients are dedicated to effectively managing and expanding their businesses amidst a dynamic and intricate landscape. Our objective is to provide them with relevant, seamless, reliable, and personalized financial solutions during critical junctures.
As a member of the Business Development Team, you’ll play a vital role in shaping the strategic course and implementation of initiatives for Business Banking. This role involves close collaboration with diverse stakeholders at both local and global levels, offering you a unique opportunity to contribute to our organisation's growth and success.
Ready to make an impact?
What you’ll do
**Drive the long-term vision of the Business Banking segment**: formalising our strategic narrative and segment priorities. This includes preparing senior management presentations and other key strategic discussions.
**Conduct research to understand the customer needs**: source competition and market dynamics to identify emerging trends, opportunities & threats in the business banking landscape, informing strategic direction and positioning our offerings for success.
**Collaborate with cross-functional teams**: product, marketing and customer intelligence specialists to design the business banking solutions tailored to the specific requirements of our business clients
Define the business requirements for the products & services (incl. features) that meet the customer needs and provide input and guidance to the delivery teams on the required capabilities to build.
Design differentiating packages / subscription models that attract customers by determining the optimal mix of products & services, partnerships and price point to create business impact
Analyse moments of truth and monitor customer feedback together with the (IT) Delivery Tribe to identify opportunities to improve the customer experience and remove frictions - digitalisation of customer journeys, process optimisation and account lifecycle servicing improvements.
Build the network internally and externally. Cultivate strong relationships with key stakeholders to foster collaboration, drive business development and enhance our competitive position in the market.
What we’re looking for
Tertiary qualifications in Marketing, Business or Commerce
**Business Banking Expertise**: excellent understanding of business banking, portfolio dynamics, and value proposition development (8+ years in marketing, product management, or digital product development).
**Strategic & Project Management**: Experience in setting strategic direction, managing multiple projects, and driving impactful change in complex, multi-geography environments.
**Stakeholder & Communication Skills**: Proven ability to influence and collaborate with internal and external stakeholders, including senior leaders. Excellent presentation, interpersonal and facilitation skills.
**Technical & Analytical Proficiency**: Advanced skills in Microsoft Office (PowerPoint & Excel) and data-driven decision-making.
**Customer-Centric & Solution-Oriented**: Focused on delivering positive customer outcomes, challenging ideas constructively, and implementing practical solutions.
Deep knowledge of the Business Banking market, customer segments, and service models.
Experience in strategy consulting and qualitative/quantitative research techniques.
What’s in it for you ?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on an approved sustainability activity
About Us
At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.
When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.
We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.
We are all about celebrating success