Maintenance Manager

**ASX 300 listed financial services organisation**:

- **Flexible & hybrid working arrangements**:

- **Melbourne (preferred) location**

**Do you want to**:

- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where ‘C-A-R-E’ are their values?
- have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then Eclipx Group might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

**Who we’re looking for**:
The Repairs & Maintenance Manager (R&M) has full accountability for the successful operation of the Repairs, Maintenance and Supplier Management functions for our Fleet customers.

This role is a key member of the CX in-life management team, which includes leading the Sydney & Melbourne R&M teams to consistently deliver exceptional customer service outcomes for our Novated & Operating Leases customers by ensuring a strong focus on quality assurance, process improvement, team excellence, and creation and adherence to all service levels.

The R&M Manager will effectively manage key supplier relationships and the end-to-end processes associated with these vendors (i.e. Insurance, Accident & Repair Management). This role will be fully accountable for the careful management of the maintenance and tyre budgets, ensuring we balance cost and maintain strict adherence to safety and driver experience.

**What you’ll be doing**:

- Lead, coach and build a high performing and an engaged team across both Sydney and Melbourne sites in line with business objectives and deliverables.
- Effective stakeholder management and communication across the relevant internal departments and with external suppliers
- Ensure the team and individuals are acting and responding to customer needs with a strong service ethic and in alignment with SLA’s through regular reporting and KPI management to ensure targets are met.
- Role model, foster and embed the FleetPartners values
- Sound understanding of financial related outcomes through the management of maintenance budget vs actual spend and working closely with the finance team to provide monthly insights and accruals/provisions
- Work order and purchase invoice management to ensure any maintenance, tyre and repair work is carried out and completed promptly to minimise any disruption to our customers and supplier network.
- Effectively manage key supplier relationships, ensuring agreements are in place, adherence to service and quality and cost.
- Contribute to the overall strategy of Operations and represent R&M on any projects or new business initiatives.
- Identifying efficiency improvements through the adoption of technology and digital capabilities
- Foster a continuous process improvement culture within the team. Encouraging ideas and implementing ‘quick wins’ to increase efficiency and customer experience.
- Escalation point for all maintenance enquiries, ensuring all allocated Net Promoter Score (NPS) and complaint cases are investigated and resolved in a timely manner.
- Represent R&M and provide coaching, support and up-skilling to internal departments in order to reduce incoming cases/queries.

**Requirements**:

- Relevant maintenance and servicing experience within the automotive or related industry
- Results driven - demonstrate a determined commitment to achieve standards of excellence
- Leading teams - energise and align employees around a shared vision. Create a climate in which teams’ performance is optimised, and teams are aware of / achieving expectations
- Build effective relationships within and across teams and encourage cooperation
- Customer focused, internal and external with strong service mentality
- High concern for detail and the desire for accuracy and quality in work completed
- Well-developed interpersonal skills and the ability to communicate both written and verbally.

**Benefits**
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a ‘Dress for your Day’ policy.
- flexible and hybrid working arrangements.
- Rewards p