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Home Quality Assurance Consultant

2 weeks ago

Sunshine Coast, Australia Youi Pty Ltd Full time

**Why Youi?**
- **Salary + Bonus + Phone + Laptop + Benefits**:

- **Fully maintained company car + Fuel card**:

- **Autonomous position within an awesome team environment**:

- **Comprehensive training, ongoing support, and professional development**

Since Youi emerged in Australia in 2008 we have built a strong brand through awesome customer service, tailoring products to individuals and challenging our competitors to do better. With over 1,700 employees, and a gross written premium exceeding $1billion, we have ambitious goals to keep growing and continue delivering awesome insurance solutions across new products and distribution channels, backed by industry leading customer experience.

**About the Role**

As a Home Quality Assurance Consultant, you will play a pivotal role in helping Youi deliver on its promise to our customers. You will provide support to the National Home Quality Manager by ensuring we have a quality framework to review and validate the performance of our trusted Home Service providers which includes; cost, quality and customer service. Using your technical skills and understanding of the claims process you will ensure we deliver the best outcomes for our customers.

Duties include but are not limited to:

- Utilise builder codes and regulations to provide factual information on quality repairs
- Conduct objective and credible quality reviews
- Report on quality assessments, whilst identifying areas for improvement
- Ensuring WH&S practices are being followed

**About You**

You will be a driven individual, with the ability to adapt and work autonomously, as well as in a team environment.
- A trade background with a thorough understanding of repair requirements and process would be beneficial
- A background in Home Claims Management or Home Assessing
- Proven verbal and written communication skills, with the ability to create engaging content paired with the ability to prepare and present reports.
- Knowledge and understanding of the building industry
- An understanding of claims/building terminology and processes
- A people person with the ability to build strong relationships
- Excellent communication skills with a high attention to detail
- The drive to succeed and progress within the Assessing Team and the broader business
- A current and unrestricted driver’s licence
- Self-motivated and able to work autonomously

**What Youi can offer you**
- Comprehensive training, ongoing support, and professional development
- Competitive Salary + Bonus Structure PAID every 6 months
- A fully maintained company car + fuel card + the latest mobile business tools
- Autonomous & flexible ways of working
- Access to several Employee Benefits & Discounts
- Award winning health and well-being program
- 21 x days of annual leave PLUS an extra day for your birthday

**The Youi Difference**

We’re well known for having one of the best company cultures in Australia and this extends into the Assessing team, how we interact with each other, and with the broader business. Everyone is warm, friendly, and approachable and you’ll love getting to know the talented people that call Youi home. We live and breathe our Human value and embrace flexible working, with a focus on employee wellbeing. We believe when you’re feeling your best, you’ll do your best work and that means awesome outcomes for our customers and our community.