Student Advisor

**STUDENT ADVISOR**

**JOB DESCRIPTION**

**(Full time - Melbourne)**

**Title**: Student Advisor, ILSC & Greystone College Melbourne (Full-time)

**Start date**: Immediate

**Report to**: Student Advisor Manager, Melbourne

ILSC & Greystone College Melbourne, part of the ILSC Education Group, is a private college located in the heart of CBD. We provide English language training as well as and vocational courses (VET) in Marketing, Project Management and Business to international students living in Australia.

ILSC & Greystone College Melbourne seeks an enthusiastic Student Advisor to join our friendly and supportive team at our CBD campus. This position is a varied and challenging role and has plenty of opportunity for growth and development the international education industry.

The Student Advisor role is responsible for a variety of functions, such as:
**Student Advising**
- Supporting students on-campus by advising on aspects such as cultural acclimatization and general academic issues
- Supporting student accommodation requests (i.e. Homestay and student residence)
- Providing a special duty of care for under-age students with regular check-ins
- Preparing for new student intake (ELICOS & VET)
- Facilitating academic and financial intervention and problem-solving (if required)
- Supporting agents by answering phone calls, responding to questions about current student status and providing course information
- Acting as a point of contact for walk-in students, conducting school tours and ensuring successful conversion
- Facilitating student extensions
- Issuing COEs and working with the school's database system

**Other**
- Answering the phone, transferring calls and taking messages
- Helping students with questions and problems and/or leading them to the correct department
- Updating PRISMS site with relevant student information
- Assisting the manager & academic director with assigned tasks
- Supporting reception (if required)
- Attending general staff and team meetings and training sessions as assigned

ILSC & Greystone College Melbourne builds lives and careers through education at our campuses in Adelaide, Brisbane, Sydney and Melbourne, as well as in Canada and India.

We pride ourselves on our inclusive, creative and energetic atmosphere. Our mission is to provide staff and students with transformative work and study experiences, and we are looking for passionate and like-minded individuals to join our team.

**Selection Criteria**:

- Experience working in an international college and / or school
- Demonstrated customer service skills
- Outstanding organisational skills
- Excellent communication and interpersonal skills
- Excellent technical skills (database, Microsoft 365, PRISMS etc..)
- A passion for education and sensitivity to the cultural and language issues facing our overseas students
- Ability to work independently and as part of a team
- Fluency in written and spoken English is a must
- Second language is a big plus (i.e. Portuguese, Spanish, Korean, Japanese)

**Work Hours**:
Full-time (38 hours per week), Monday to Friday, between the hours of 8am to 8pm.

This position is based at the Melbourne campus. It does not have a working from home option.

This position has an immediate opening.

Applications must include a cover letter, with details of recent relevant business experience and updated Resume or CV.

**About ILSC**

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, Adelaide and Perth, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.
- Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs._

**Our Core Values**
- **_PASSION:_** To enrich & transform people’s lives
- **_INNOVATION:_** To evolve through creativity & diversity
- **_RESPECT:_** **To treat everyone with compassion & dignity
- **_COLLABORATION:_** To build communi