Case Manager

**Job no**: 533190
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Legal
- Employment Type: Part Time (17.5 hours per week), continuing
- Remuneration: Broadbanded Level 6/7: From $103,866 + 17% superannuation + leave loading
- Location: Kensington, NSW

**About UNSW**

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why Your Role Matters**

Conduct and Integrity in the Office of Assurance and Integrity supports the UNSW Community to uphold honest and ethical behaviour. The Conduct and Integrity investigates and resolves serious complaints and wrongdoing at UNSW. As trusted advisors, we support educational efforts to prevent misconduct and wrongdoing and promote respect and integrity.

The Case Manager plays a key role in managing complaints and allegations across Conduct and Integrity, in line with the University’s policies and procedures. This includes handling complaints and allegations:

- made by or about students;
- made by members of the public; and/or
- made by or about UNSW staff, affiliates, contractors, sub-contractors and volunteers.

The Case Manager reports to the Manager, Disclosures and Complex Investigations and may be temporarily reassigned to another team from time to time, depending on caseload demands. This position does not have any direct reports.

**About You**

This role is well suited to professionals with a law or legal background who are seeking flexibility in their next position. Parents with young families looking for a staggered return to the work life, as well as young professionals seeking their first graduate role with demonstrated experience or interest in the legal and compliance field, are encouraged to apply.

**Responsibilities**
- Provide building facilities management services for the assigned assets to ensure that priorities are met in accordance with agreed management programs and budgets.
- Understanding of, and ability to apply, the University’s Codes of Conduct, policies and procedures related to complaints and allegations of misconduct.
- Respond to general inquiries and provide complainants with updates regarding their complaints and allegations.
- Manage the early case management of complaints, including acknowledging and registering complaints received and assigning incoming correspondence to the appropriate team member; and escalating serious or urgent matters to the Manager.
- Assist with case management of, and handling of complaints and allegations, assigned by the respective Manager.
- Promote a UNSW culture of ethical decision making by staff and students, within and beyond legal compliance.
- Provide high level administrative and general office management support, including efficient and accurate document management, collection of information, record keeping and coordination of meetings.
- Support the Senior Case Managers and the Manager to prepare documents, reports and other duties as required.
- Analyse and respond tactfully to issues and queries, including complex, confidential, and sensitive issues and queries requiring discretion, and ensure the Manager is kept informed and updated.
- Build and maintain effective working relationships with key internal and external stakeholders.

**In addition to the above, specific Level 7 accountabilities include**:

- Case management of complaints and allegations of misconduct. This involves collecting and interpreting evidence, interviewing, drafting correspondence, advising stakeholders, recommending outcomes, preparing reports, providing secretariat support for relevant committees, conducting inquiries, and maintaining up-to-date records and files in relation to each case with support and guidance of the Manager and Senior Case Managers.
- Assist in the design and implementation of initiatives to promote a culture of ethical decision making and adherence to the University’s Codes of Conduct.
- Assist in the review and development of UNSW’s policies and procedures relating to complaints and allegations misconduct.
- Contribute to various projects in within the COI and wider Division when required.
- Proactively advise and contribute to CIO business planning and objectives. Develop and manage CIO’s information resources (including standard operating procedures, communications, and other resources).
- Coach and assist other CIO Case Managers in best practice case management, as needed

**Skills and Experience**
- A relevant tertiary qualification with subsequent relevant experience or equivalent level of knowledge ga