Customer Service Manager

2 days ago


Melbourne, Australia SCHOTT Full time

**Your Contribution**:

- Serves as first point of contact for customers and maintains sustainable relationships with them
- Processes customer orders and clarifies technical feasibility incl. new product specifications, cost, delivery dates and payment/ delivery conditions with the responsible interface departments
- Creates, maintains and monitors customer orders in ERP system and informs customers and sales team if commitments cannot be met
- Supports in client negotiations ensuring to meet client expactions and business needs
- Handles customer complaints in cooperation with the competent internal authorities
- Plans and executes initiatives to reduce delivery times, improvement of order processing and increase of flexibility
- Develops, monitors and reports relevant KPI
- Supports Sales and Project Management Team as needed

**Your Profile**:

- Degree in Business, Supply Chain or equivalent
- 3-5 years’ experience in sales, customer service or similar
- Experience in a fast-paced manufacturing environment
- Customer and service orientated mindset
- Excellent verbal and written communication skills
- Structured and highly organized
- Very good knowledge of MS Office and ERP System (Netsuite)

**Your Benefits**:
SCHOTT’s openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs.

Discover a special corporate culture where everyone has the opportunity to develop their entire potential.

At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.

**Please feel free to contact us**:

- At SCHOTT, it’s your personality that counts - not your gender, your identity, or origin.



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