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Microsoft Dynamics Support Consultant

2 weeks ago

Adelaide Region SA, Australia Sensei Project Solutions Full time

**What your day might look like (beware, in this job, there is no typical day)**:

- Help clients with technical challenges they have in using a range of Sensei’s systems, software and solutions.
- Give suggestions, advice and guidance on how to best use their solution.
- Act as the first point of support for premium clients who have exhausted their own internal support teams problem solving abilities.
- Educate our clients as they need it, often remotely over the phone or via Microsoft Teams.
- Monitor the health of our client’s solutions, by performing preventative maintenance and “health check” reports.
- Stay ahead of the Microsoft technology curve and provide insights into upcoming technologies or solutions which benefit them.
- Provide an exemplary level of client service and focus, with appropriate support responses and friendly communication.

**Sound interesting? Here’s the key skills you’ll need to qualify**:

- Outstanding communication skills - you will be someone who’s easy to talk to, a naturally charming individual and can translate technical issues to non-technical people.
- Outstanding listening skills - a key part of the role is listening to the client to *really* understand what the problem is (perhaps not the symptoms they are describing).
- Strong ability to work with clients to calmly, quickly and logically to identify and diagnose issues. This often needs to be done in a short time frame, so strong problem solving and technical troubleshooting skills are vital.
- Superior interpersonal skills especially when it comes to managing client relationships. You have to take ownership of client issues.
- Ability to be resourceful and develop general knowledge base or how-to articles.
- Desire to be a key part of a team, have some fun, and take pride in your work and helping others.

**We are also interested in secondary skills or experience you may have in these areas which you will want to boast about in the interview to stand out amongst the rest**:

- Previous experience with the Microsoft Power Platform suite of products. (Power BI, Power Apps and Power Automate)
- Intermediate experience in writing and understanding SQL queries.
- Previous experience in Project Online/Server, Microsoft Project
- Previous experience in Office 365, Dynamics 365
- Previous experience in Microsoft SharePoint Administration and Configuration.
- Experience in writing SQL Server Reporting Services (SSRS) and Power BI Reports.
- Experience in PowerShell as it relates to SharePoint or ability to make minor user interface changes in scripting languages such as JavaScript or JQuery.
- Both Microsoft and tertiary certifications are highly desirable for this position.

**Interested in applying? Here’s what we value**:

- You’re an honest person and keep your promises.
- You have outstanding written and oral communication skills.
- You deal with change well and are comfortable with working to service level agreement (SLA) deadlines.
- You are not afraid of seeing something new for the first time and picking up the phone with a client to work through it methodically.
- You naturally possess geeky tendencies and are super passionate with Microsoft technology.
- During your interview, you’ll be able to tell us the capital city of Bolivia
- You’re a team player and thrive on helping others grow and succeed with you.